Production Support Engineer Equities E-Trading - Vice President

Location: New York, NY | Type: Full-time | Posted: 7/26/2026

About the role

CITI is looking for a motivated Equities Electronic Trading Technology Production Support Lead Analyst to join their global support team on the NY trading floor. The role involves providing technical support for Equities E-trading applications and managing a variety of business and technology issues. The candidate will work closely with development teams and other regions, requiring strong communication skills. This position is hands-on and focuses on problem-solving and technical direction within a globally aligned team.

Responsibilities

• Own and provide L2 support for mission-critical Equities E-trading applications.
• Collaborate closely with development, QA, and business support teams to determine strategy and priorities.
• Ensure the team meets business requirements and communicates progress effectively to stakeholders.
• Provide technical application support and monitor applications and technical platforms.
• Answer queries via phone, email, and other communication mediums.
• Understand application processes and database schema as an expert.
• Perform problem-solving tasks before escalating to other teams.
• Make key technical recommendations during major issues based on system knowledge.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Requirements

• Minimum of 5 years of Equities Support experience.
• Experience in trade floor support.
• Knowledge of FIX protocol.
• Proficiency in Python and Perl, with familiarity in Java applications.
• Experience with Linux/Unix Shell Scripting.
• Knowledge of SQL databases.
• Strong communication skills.
• Team-oriented attitude.
• Desire to grow within the production support space.
• 6-10 years of application support experience.
• Ability to effectively share information with team members and other technology teams.
• Strong planning and organizational skills.
• Ability to communicate effectively with relevant stakeholders.
• Demonstrated analytical skills.
• Experience with KDB is a plus.

Pay

$142,320 - $213,480 per year

Benefits

Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.