Production Support Engineer Equities E-Trading - Vice President

About the role

CITI is seeking a highly motivated candidate for the position of 'Equities Electronic Trading Technology Production Support Lead Analyst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications. The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy.

Responsibilities

• Own and provide L2 support for mission-critical & Equities E-trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.
• Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Requirements

• Equities Support experience (5+ years minimum)
• Trade floor support experience
• FIX Knowledge
• Python and Perl (the team supports applications built in Java as well)
• Linux/Unix Shell Scripting
• SQL database
• Clear communication Skills
• Team attitude
• Passion to grow within prod support space
• 6-10 years of application support experience
• Effectively share information with other support team members and with other technology teams
• Able to plan and organize workload
• Able to communicate appropriately to relevant stakeholder
• Demonstrated analytical skills

Qualifications

• KDB experience

Skills

• Essential Skills: Equities Support experience, Trade floor support experience, FIX Knowledge, Python and Perl, Linux/Unix Shell Scripting, SQL database, Clear communication Skills, Team attitude, Passion to grow within prod support space, 6-10 years of application support experience, Effectively share information with other support team members and with other technology teams, Ability to plan and organize workload, Ability to communicate appropriately to relevant stakeholder, Demonstrated analytical skills
• Nice to have: KDB experience

Benefits

Monday - Friday; 8am-6pm EST

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.