Production Supervisor

Essential Duties and Responsibilities

• Achieves maximum sales performance in assigned departments by ensuring:
  • Proper quantity of saleable goods in assigned departments.
  • Merchandise is values priced.
  • All signs are correct in assigned departments.
  • Old tags are ragged properly.
  • Trash is properly disposed of.
• When an employee is absent or if a position is vacant, the production supervisor ensures assigning another employee to the duties or completing them herself/himself completes the duties of the absent employee.
• Implements all aspects of the customer service program.
• Daily reports on performance of the production crew; suggests wage changes, disciplinary action, and terminations to the store manager.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers. Reviews the arc thrift Store’s Employee handbook with assigned employees.
• Using the Operations manual ensures an adequate storage program to meet the supply needs of the store for seasonal merchandise.
• Maintains daily employee attendance records for assigned departments and makes employees aware of issues.
• Affords assistance in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Determines which office/sore supplies need to be ordered and submits an order to ensure the store has essential supplies at all times.
• Performs other duties and responsibilities as assigned by the supervisor, including assignments, which may be outside the primary are of employment.
• Prompt decision making to resolve problems submitted by associates.

Qualifications

• Knowledge, Skill and Ability:
• Ability to identify merchandise quality and price it competitively.
• Ability to interact effectively with employees, external contacts and customers.
• Ability to read and comprehend instructions, short correspondence and memos.
• Ability to write employee performance memos, which provide clear feedback to employees.
• Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization.
• Ability to add, subtract, multiply, divide and figure percentages to effectively use operational reports.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to delegate and follow-up to achieve established results.

Education and/or Experience Required

• Two years of progressive experience in retail environment during which responsibilities were considerably increased.
• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.
• Well-organized and self-directed.
• PC literate, Windows based platform.