Production Specialist - Remote

About the role

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

Under the direction of the Production Supervisor the Production Specialist provides excellent customer support and service activities to our internal and external customers, vendors, contractors, and carriers teams in the claims process. This is a fulltime position that is remote.

Responsibilities

• Exceed customer service expectations for excellence to internal and external stakeholders
• Provide customer support via inbound and outbound phone calls and emails with homeowners regarding the schedule of their restoration project
• Update and maintain customer databases
• Document all interactions with detailed accuracy in a timely and proficient manner
• Initiate and follow up tasks associated with cases, work orders and service appointments
• Ensure repairs have been completed per the estimate and to the homeowner's satisfaction.
• Ability to flex to other departments within the contact center as needed.
• Assist with special reports needed for carriers regarding claim status
• Gain customer trust and respect by establishing and maintaining effective relationships
• Meet, maintain, and exceed production goals
• Other duties as assigned

Requirements

• High School Diploma or equivalent required
• Customer service experience (three years) required
• Reliable broadband internet (this is a remote work opportunity) and ability to work from home required

Qualifications

• Previous construction project management experience (one‑two years) preferred
• Knowledge of Salesforce, XactAnalysis, and Livegenic preferred
• Knowledge of insurance, claims, estimating, sales (roofing) preferred

Skills

• Excellent interpersonal and communication skills
• Ability to multitask effectively and maintain accuracy

Pay

$20/hour, plus incentives

Schedule

Flex schedule including evenings and weekends required