Production Operations Specialist, Provider Communications - Remote

About the role

The organization operates globally within the healthcare sector, focusing on delivering care supported by technology to improve health outcomes. It addresses challenges in healthcare access and management by connecting individuals with care services, pharmacy benefits, data, and resources. The organization emphasizes inclusion, comprehensive benefits, and career development opportunities, aiming to impact health optimization on a broad scale.

The PRODUCTION OPERATIONS SPECIALIST is responsible for managing the operational execution of provider and member notification mailing programs. The role ensures timely, accurate, and compliant production of regulatory and contractual communications. This position coordinates print production operations end-to-end, liaising with vendors and managing data preparation, quality assurance, and records retention. The role contributes to the organization by supporting critical communication programs that maintain regulatory compliance and provider and member engagement.

Responsibilities

• Coordinate full print production for provider and member notification programs including contract notifications and regulatory mailings
• Manage mail request intake, project tracking, production timelines, and communications with stakeholders
• Prepare and validate mailing data to ensure accuracy and completeness
• Serve as primary liaison with external print and fulfillment vendors
• Coordinate production proof reviews, approval workflows, and quality assurance processes
• Monitor production schedules and verify mailing completion
• Maintain production documentation, reports, and records retention
• Identify and implement process improvements to enhance operational efficiency and compliance

Requirements

• At least 2 years experience in operations, project coordination, production support, vendor management, or related fields
• Ability to manage multiple projects and deadlines simultaneously
• Strong organizational, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications including Excel

Qualifications

• Experience with print production, mailing operations, or fulfillment services
• Experience coordinating with external vendors
• Background in healthcare, regulatory, compliance, or contract-related operations
• Experience with data validation, quality assurance, and production documentation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution (subject to eligibility requirements)

Pay

Salary range for this role is $72,800 - $130,000 annually based on full-time employment