Production Operations Specialist, Provider Communications - Remote

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Production Operations Specialist is responsible for the operational execution of provider and member notification mailing programs, ensuring timely, accurate, and compliant production of regulatory and contractual communications. This role serves as the primary coordinator for print production operations, managing the end-to-end mailing process including request intake, data preparation, vendor coordination, proof management, quality assurance, mailing verification, and records retention. The position supports provider contract notifications, member notification programs, ACO regulatory mailings, and other required notification initiatives. This position does not develop communication content, messaging, or communication strategy. Content development, legal review coordination, stakeholder approvals, and communication planning remain the responsibility of the Provider Communications team.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Coordinate end-to-end print production for provider and member notification programs, including provider contract notifications, regulatory mailings, and member notification initiatives
• Manage mail request intake, project tracking, production timelines, and stakeholder communication
• Prepare, validate, and format mailing data to ensure accuracy and completeness
• Serve as primary liaison with external print and fulfillment vendors
• Coordinate production proof review, approval workflows, and quality