Production Specialist I

About the role

As a Production Specialist I, you will provide print and mailing support to internal business partners by helping them navigate available print solutions and services. Manage custom print and mail requests from intake to completion, coordinating work through internal teams and external vendors to deliver high-quality results on time and within budget. Provide governance and oversight of work requests to ensure appropriate solutioning, resource utilization, compliance with established processes, and alignment with business and operational standards. Partners with consumers of services and the operational staff who executes the activities to ensure delivery is in alignment with service strategies. Advocate service offerings on behalf of the area by influencing decisions related to use of services.

Responsibilities

• Provide direction to customers on the process of submitting Custom Print orders
• Frequent communication of request status with requestors
• Articulate services provided and how to engage those services
• Timely delivery of print services that meet customer expectations
• Process static print requests and custom mail merge requests using knowledge of available tools and internal and external vendor capabilities
• Utilize knowledge of print tools like Adobe
• Understand the print services strategy and provide services that contribute to that goal
• Utilize time and job tracking tools to represent the work for reporting purposes
• Cross train in other functions and provide support in other areas of the department as needed

Qualifications

• Associate or Bachelor's degree required, with foundational knowledge and skills relevant to the position
• Excellent interpersonal skills due to the significant level of cross functional interaction inherent in the position
• Excellent analytical, problem solving, presentation, organizational skills, and written/verbal communication skills, as well as ability to exhibit good judgment
• Ability to multitask and prioritize workload to meet established deadlines and performance standards
• Strong relationship skills and proven track record of informally managing and networking with staff of diverse functions and objectives to achieve results
• Some travel may be required
• Must be able to work mandatory overtime when required

Pay

$20.34 - $40.96 / hour

Examples of market-specific salary ranges across different job levels and geographies:

• Wichita, KS: Production Specialist I $20.34 - $27.26 / hour; Production Specialist II $22.93 - $30.72 / hour
• Des Moines, IA: Production Specialist I $21.47 - $28.77 / hour; Production Specialist II $24.21 - $32.43 / hour
• Charlotte, NC: Production Specialist I $22.60 - $30.29 / hour; Production Specialist II $25.48 - $34.13 / hour
• Chicago/Minneapolis: Production Specialist I $24.86 - $33.32 / hour; Production Specialist II $28.03 - $37.55 / hour
• Los Angeles/New York City: Production Specialist I $27.12 - $36.35 / hour; Production Specialist II $30.58 - $40.96 / hour

Note: Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Schedule

• Personal Time Off (PTO) provided to hourly (non-exempt) employees with a set amount of accrued time earned each pay period. Employees can use PTO for vacation, personal or short-term illness.
• This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. If local to Des Moines, IA, this would be a hybrid work environment, working at minimum 3 days in the office.
• Pension eligible: Yes
• Mandatory overtime may be required

Additional level information

We're open to hiring in at the next level with the right skills and experience.

Production Specialist II: Bachelor's degree or equivalent required, plus 2+ years work experience in print buying or print expediting. Advanced analytical, problem solving, time management, decision-making, planning and organizational skills required.

Work authorization

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.