Production Planner

About the role

The Production Planner and Office Coordinator supports the operational flow of the repair center by coordinating production schedules, tracking project progress, and managing key administrative functions that support daily business operations. This role bridges shop floor operations and office administration.

Responsibilities

• Plan and coordinate repair center production schedules based on workload, technician availability, and project priorities.
• Track job progress from receiving through inspection, repair, testing, and shipment.
• Maintain job status updates within internal systems and ensure documentation is complete.
• Cook up scheduling between shop technicians, field service personnel, and management.
• Cook up field service technician assignments including scheduling, travel planning, and workload balancing based on internal project demand and customer service requests.
• Serve as coordination point between service/project managers, customers, and field technicians to align scheduling, availability, and job requirements.
• Monitor production timelines and communicate delays, bottlenecks, or priority changes.
• Support operational planning meetings and maintain project tracking reports.
• Aid management with workload forecasting and shop capacity planning.

Requirements

• High School Diploma or GED required.
• Minimum of 3-5 years of experience in production planning, service coordination, maintenance planning, project coordination, operations support, manufacturing administration, repair operations, or a related industrial environment.
• Experience coordinating activities across multiple functions including operations, field service, purchasing, invoicing, payroll, customers, vendors, and management teams.
• Strong organizational skills with the ability to manage multiple priorities, schedules, and projects simultaneously.
• Experience utilizing ERP/MRP systems and maintaining accurate operational documentation and records.
• Proficient computer skills including Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Strong written and verbal communication skills with the ability to effectively communicate with technicians, customers, vendors, and management.
• Ability to analyze workload requirements, prioritize tasks, and support operational planning activities.
• Ability to maintain confidential employee, customer, and business information.
• Demonstrated attention to detail, problem-solving skills, and ability to work independently in a fast-paced environment.

Qualifications

• Associate degree in Business Administration, Operations Management, Supply Chain Management, or a related field may be substituted for experience where applicable.
• Equivalent combinations of education, training, and relevant work experience will be considered.

Skills

• Knowledge of workload forecasting, capacity planning, production scheduling, and operational performance metrics.
• Experience with ERP/MRP platforms such as SAP, Oracle, Microsoft Dynamics, Infor, or similar systems.
• Advanced Microsoft Excel skills including reporting, scheduling, and data analysis.
• APICS Certified in Planning and Inventory Management (CPIM).
• APICS Certified Supply Chain Professional (CSCP).
• CAPM (Certified Associate in Project Management) certification.
• PMP (Project Management Professional) certification.

Benefits

The benefits package includes competitive compensation based on qualifications, medical, dental, prescription and vision coverage, first day of employment, matching 401(k) (immediate employer match), competitive paid time off plan, paid holidays, and floating holidays, career development opportunities, education and tuition reimbursement programs, and more.

Pay

The pay range for this position is $56,200-$104,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.