Production Operations Specialist - Senior

About the role

The Senior Production/Operations Specialist supports the VHA Office of Clinical Informatics (OCI) in stabilizing, recovering, and managing the Oracle Health Federal Electronic Health Record (EHR) during its Go-Live and Post Go-Live phases. This role focuses on operational execution and operations management, including training operations and value stream work.

Responsibilities

• Coordinate activities of organizations supporting EHR Go-Live, recovery, and PGL Operations
• Direct production and distribution of healthcare support services
• Drive overall operations improvement
• Support Value Stream Enablement by aligning teams, resources, and execution activities
• Upskill and onboard operations, including logistics for training delivery and shipment of training aids
• Forecast operational demand and coordinate with managers across departments
• Maintain and improve standard operating procedures, operational trackers, and execution cadences
• Contribute to weekly task reports, bi-monthly budget trackers, and monthly progress reports

Requirements

• Bachelor's degree (BA/BS)
• Minimum 8 years of relevant production/operations experience
• Experience in healthcare operations or health IT program execution, preferably in a large integrated delivery system or VHA
• Experience supporting EHR deployment, training operations, or command-center logistics
• Familiarity with Lean/Agile execution practices and operational performance metrics

Qualifications

• Ability to read, write, speak, and understand the English language
• Ability to obtain and maintain a favorable VA background investigation at the Low Risk / NACI level
• Availability for occasional CONUS travel to VA Medical Centers
• Proficiency with Microsoft Office 365 applications; working knowledge of SharePoint Online, Power Apps, Power Automate, and Power BI is preferred

Skills

• Strong organizational and coordination skills
• Effective communication and stakeholder management
• Experience with Lean/Agile methodologies
• Ability to forecast and manage operational demands

Benefits

• Remote work via VA-approved remote access (Citrix Access Gateway)
• Occasional CONUS travel to VA Medical Centers

Pay

Commensurate with experience

Schedule

N/A