Production Operations Manager

Responsibilities

• Reporting directly to the Senior Live Events Manager, the Production Operations Manager plays a critical role in managing the implementation and execution of the K-LOVE Center at our Franklin, TN campus.
• Ensure seamless operations and deliver exceptional experiences for all events held at the facility.
• Comprehensive understanding of event production, encompassing key elements such as sound, lighting, and video.
• Support various live events in a pivotal production management capacity beyond the K-LOVE Center.
• Proactively influence Ministry culture by demonstrating a positive, energetic influence.
• Represent the Ministry with integrity through actions, words, and behavior that supports and aligns with Mission and Values.
• Demonstrate the qualities of a lifelong learner in relevant disciplines.
• Participate and contribute to Ministry-wide initiatives and projects.
• Manage budget and payment for all production-related invoices.
• Supervise and assign duties to production teams, technical operators, and support staff.
• Recruit and hire additional contractors and technical personnel as needed.
• Communicate technical plans clearly and effectively to internal teams and external clients.
• Oversee and/or execute all technical elements during rehearsals and live events.
• Manage and lead load-in, soundcheck, rehearsal, and load-out processes.
• Ensure events run on time, meet stakeholder expectations, and operate within established safety standards.
• Implement improvements to enhance productivity, reduce costs, and maintain quality standards.
• Lead by example, demonstrating professionalism, integrity, and dedication to excellence.
• Manage stakeholder expectations across key project constraints including budget, time, quality, resources, and scope.
• Think outside of the box to remove roadblocks and support the Events team to achieve results.
• Consult and collaborate with senior-level team members and project stakeholders.
• Support a variety of events including rehearsals, ticketed events, and special productions.
• Maintain production systems, documentation, and technical environments in a "show ready" state.
• Perform other duties as assigned.

Qualifications And Requirements

• Bachelor’s degree, or combination of education/training with relevant experience.
• 5-10 years of experience working as a venue Tech Director or Production Manager.
• Sufficient production understanding of MA lighting, architectural lighting control, avid S6L, L-Acoustics, NDI, Tricaster, Vantis rigging, chain motors, and CueServer.
• Experience successfully planning, organizing, leading, directing, and managing projects.
• Proficiency with MS Project and MS Office products (Word, Excel, PowerPoint, Outlook).
• Experience in the performing arts, live event touring, media production, or related industries is required.
• Strong working knowledge of audio, video, lighting, and related live production systems; including fundamentals: audio routing, signal flow, gain structure, effects and dynamics, video formats and format conversion, lighting programming, and data distribution.
• Collaborative and flexible style, with a strong service mentality.
• Team player and leader with excellent interpersonal skills.
• High emotional intelligence with strong written and verbal communication skills.
• Strong organizational skills with the ability to work independently and as part of a team.