Production Operations Manager

About the role

Oversee production teams and processes to ensure Print and Insert operations are executed accurately and on time in accordance with Service Level Agreements (SLAs). Ensure staffing levels and operational performance meet established KPIs for SLA, Quality, and Financial targets. This role manages production activities across three shifts and provides leadership, escalation support, and operational oversight. Works closely with Print and Mail Production team members; maintains strong working relationships with site management and Client Advocates; reports directly to the Senior Manager.

Responsibilities

• Serve as the primary escalation point for production, quality, and SLA issues across all three shifts.
• Provide backup coverage for Shift Supervisors and the Site Leader as required.
• Coach and develop front‑line Supervisors, Leads, and employees to improve performance, quality, and engagement.
• Communicate process changes, business updates, and operational priorities to the team.
• Identify, recommend, and implement approved continuous improvement initiatives, tracking results and effectiveness.
• Review operational performance metrics and drive corrective actions and improvements.
• Actively assess opportunities for efficiency improvements and cross‑training within and across shifts.
• Partner with Shift Supervisors to reduce waste and improve expense margins.
• Manage client inventory, including ordering materials and supplies, maintaining