Production Manager (Operations Management)

Salaried Pay Range: $48,750–70,000 (varies based on strategic talent planning needs). During the initial job training period, the position will be non-exempt hourly with a pay range of $19.73/hour to $28.34/hour.

About the Role

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. By purchasing these items directly from our partners, we redirect billions of pounds of used goods away from landfills and provide valuable funding for community-based programs.

You’ll join a purpose-driven company with a business model focused on sustainability and community impact. With aggressive store expansion plans, we invest in the growth and development of our team members, offering robust training and career path opportunities.

Benefits

• Comprehensive onboarding and training from day one, including in-house expertise through Savers University.
• Bundled health plans: medical, prescription, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation, diabetes management coaching, and on-demand care.
• 401k plan with generous company matching contributions.
• Paid time off for leisure and personal activities.
• Mental health services to support daily life management.

Responsibilities

• Oversee the overall management and direction of the production process, including leadership of the team, in accordance with company policies, procedures, regulations, and laws.
• Manage specific departments spanning the production room and sales floor to ensure the right items are priced accurately, displayed on shop-able racks, and available at the right time.
• Conduct quality control checks and work side-by-side with the team to observe, assess, coach, and counsel performance while setting the work pace.
• Store Performance:
  • Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
  • Monitor and set the pace of work, analyze key metrics, and act on observations to drive results.
  • Inspect the sales floor for shop-ability and prioritize team member activities to enhance customer/donor experience.
• Leadership and Development:
  • Lead, direct, and supervise supervisors and production team members, including planning staffing needs and coordinating recruitment, selection, and training.
  • Regularly observe, assess, coach, and counsel team members to develop high-potential individuals through guided work.
  • Maintain a respectful, values-driven workplace with open communication and actionable feedback.
  • Provide recognition, address complaints, and resolve issues in alignment with company values and policies.
  • Fulfill manager-on-duty responsibilities and oversee the entire store as acting manager-in-charge when assigned.
• Customer/Donor Service:
  • Respond to customer/donor questions, requests, and complaints to deliver a positive and memorable experience.
  • Train and coach team members on customer/donor service expectations and actively seek feedback for improvements.
  • Implement sales and marketing promotions and programs as required.
  • Assist donors per company standards.
• Consistent Production:
  • Manage item put-out condition and volume, production margin, pricing spread, and seasonal backstock.
  • Ensure all sellable items are available to customers and plan, schedule, and direct team workflow to meet objectives.
  • Oversee quality control checks at all production stages, including during production, prior to rolling, on the floor, and at recycle.
  • Lead the morning maintenance program to prepare the sales floor for business each day.
  • Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
  • Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
  • Leverage the Savers recycling program to reduce landfill waste and promote reuse of unsold/un-saleable items.
• Loss Prevention and Safety:
  • Protect company assets and information by ensuring safe handling, security, and integrity.
  • Promote loss prevention awareness and uphold procedures and policies.
  • Maintain a safe work environment through education, consistent follow-up, and support of the Joint Health and Safety Committee (JHSC).
  • Oversee certification processes for Big Joe, baler, and Lock-Out/Tag Out (LOTO).
  • In the absence of the Store Manager, oversee the store and team in accordance with all policies, procedures, regulations, and laws.
• Perform any other tasks, functions, or responsibilities as instructed by a supervisor or superior manager.

Requirements

• Excellent presentation and communication skills, both verbal and written.
• Ability to observe, assess, and coach the work of others.
• Strong ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficiency in all Microsoft Office applications.
• High School diploma required; post-secondary degree/diploma preferred.
• Results-driven retail store management or industrial management experience.
• Strong mathematical and analytical skills.

Physical Requirements

• Frequently lift and carry products weighing less than 5 lbs; occasionally lift and carry up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4–10 lbs of force.
• Frequent reaching in various directions to inspect/handle merchandise, validate work processes, and train/coach the team.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing, and merchandise inspection.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling.
• Frequent reading of written and electronic documents and product labels.
• Continuous verbal communication and hearing to interact with management, team members, and customers.
• Occasional exposure to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (microwave in break room), dust, and temperature fluctuations.
• Ability to adjust work schedule to business needs, including nights, weekends, and holidays.
• Able to safely navigate work environments with large industrial machinery, heavy equipment, elevated/uneven surfaces, heights, and moving forklifts.
• Frequent reaching to move/stack boxes, handle product, and stock display racks/shelves.
• Continuous standing, frequent walking, stooping, bending, twisting, and occasional kneeling for stacking/stocking products.

FLSA: Exempt. Periodic travel to meetings or other stores may be required. Location: 490 Lincoln Street, Worcester, MA 01605.