Production Manager - FT

About the organization

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

About the role

Responsible for management of Centralized Production for three Goodwill retail store locations in the processing of donated goods for distribution and sales. The Centralized Production Manager provides direct oversight of the production operation and production staff while actively participating in sorting, processing, material handling, inventory movement, and quality control functions. This position plays a critical role in overseeing the daily operations of the production department and supporting the overall success of multiple retail stores. Directly impacts store profitability and budget attainment by optimizing pricing strategies, maximizing production efficiency, and controlling operational expenses. This is a highly active, hands-on leadership position that requires continuous engagement in daily production activities. The Central Production Manager partners with multiple Store Managers and Retail Directors to ensure efficient workflow, productivity, safety, and quality standards while supporting employees and maintaining operational excellence.

Responsibilities

• Partners with store leadership to monitor performance against budget targets, identify opportunities for growth, and implement strategies that support financial goals.
• Plays a critical role in the store's ability to achieve budgeted financial goals through strategic pricing decisions, production efficiency improvements, and effective management of operational costs.
• Establish production quality control systems and ensure ongoing improvement of product and process quality.
• Receive and prepare donated merchandise for delivery to Retail Stores.
• Ensure a clean and safe work environment on a daily basis.
• Implement and manage quality initiatives, ensure quality tracking and performance.
• Play an active role in problem solving, trouble shooting and overcoming issues that may arise daily.
• Monitor quality standards and employee performance by communicating to the team on a daily basis.
• Develop and produce reports related to process improvements, production tracking, and cost reviews.
• Actively monitor quotas, metrics, and key performance indicators daily, weekly, and monthly.
• Adjust labor and determine optimal workflow to achieve objectives.
• Communicate frequently with retail and other departments to react and ensure efficient response to ever-changing needs.
• Ensure ongoing safety and other staff training and monitor compliance.
• Manage and supervise Production Workers, who transform donated goods into saleable merchandise by applying established quality, pricing, and production standards to maximize financial return.