Production Manager

What You’ll Be Doing

• Leadership & Supervision: Directly supervise and lead the pharmacy production team during weekend shifts, fostering a positive and productive work environment.
• OTIF: Engage with this as the north star metric, reacting instantly to ensure On-Time-In-Full (OTIF) is met on a day-by-day basis, escalating any concerns or where support is needed to the Senior Operations Manager.
• Workflow Optimisation: Plan, organize, and monitor the dispensing workflow to ensure maximum efficiency, accuracy, and timely completion of prescriptions.
• Quality Control: Implement and enforce robust quality control procedures to minimise errors and ensure adherence to all dispensing protocols and patient safety standards.
• Resource Allocation: Effectively allocate staff, equipment, and materials to meet dispensing demands and manage fluctuating workloads.
• Problem Solving: Proactively identify and resolve operational issues, bottlenecks, and staffing challenges that arise during weekend shifts.
• Compliance: Support the Responsible Pharmacist in ensuring strict adherence to GPhC standards, company SOPs, relevant health and safety regulations, and data protection guidelines (e.g., GDPR).
• Reporting: Provide regular reports on weekend production metrics, challenges, and achievements to the Senior Operations Manager.
• Staff Training & Development: Assist the Learning and Development Lead in the training and ongoing development of pharmacy production staff, including new hires, ensuring they are proficient in their roles and understand best practices.
• Inventory Management: Support efficient inventory control, including ordering, receiving, and managing stock levels of pharmaceuticals and supplies to prevent shortages and minimize waste.
• Ad-hoc Duties: Undertake other duties as assigned by the Senior Operations Manager or Superintendent Pharmacist to support the overall functioning of the pharmacy.

Must Have

• Proven experience in a supervisory or management role within a lean operational environment.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate a team in a fast-paced environment.
• Proficient in using data and general IT skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Commitment to quality, accuracy, and patient safety.
• Flexibility to work predominantly weekend hours and provide weekday support.
• Highly organized with excellent attention to detail.
• Resilient and able to work effectively under pressure.
• A team player with a collaborative approach.
• Proactive and results-oriented.
• Committed to continuous professional development.

Desirable

• Experience with lean manufacturing or similar continuous improvement methodologies.
• Knowledge of health and safety legislation specific to pharmacy environments.