Production Manager

Daily Tasks

• Restoration Expertise: Stay updated on mitigation best practices (water, fire, contents, etc.). Train and mentor Restoration Supervisors, and ensure their accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs using various computer applications.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status, address issues, and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow standard operating processes, and master necessary applications.
• Scorecard Review: Monitor Mitigation Production Management Scorecard to track performance metrics (documentation, process compliance, customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.
• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training, track skill development, and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

Requirements

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary

Benefits

• Competitive base pay with eligibility for bonus
• 401k + matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development