Production Manager
Full-time, exempt position located in San Jose, CA, reporting to the Director, Technical Services.
About the role
Under the general guidance of the Director, Technical Services, the Production Manager maintains and develops plans for upgrades and maintenance of Technical Services equipment. Research and implement new and emerging technologies while continuing to creatively exploit current installs, maximizing the use of current equipment. Troubleshoot and support the needs of events, concerts, and game day operations. Install and repair Broadcast and AV systems as needed. Manage equipment inventory, storage, and repairs. Support the Senior Production Manager by providing work direction and training to technical services staff. Develop and maintain department scheduling with fellow managers.
Responsibilities
- Training: With Senior Production Manager, document, implement, and maintain standard SOPs for all control room positions. Lead IATSE in training and operation of Sharks Sports and Entertainment owned broadcast and AV equipment.
- Management Support:
- Support Senior Production Manager in full-time and part-time employee scheduling, ensuring employee growth to independently supervise TCU games and control room activated events, and backup Sharks games independently if needed.
- Document, implement, and maintain arena maintenance checklists for hockey and non-hockey events.
- Manage Sharks Sports and Entertainment technical service equipment maintenance and repairs.
- Review technical services inventory and keep documentation up to date.
- Oversee check-in/check-out process.
- Catalog, manage, and track asset warranties and hardware asset lifespan.
- Govern technical services physical storage areas.
- As assigned by the Director, lead technical services projects from start to finish, which could include repair, replace, or upgrade Sharks Sports and Entertainment infrastructure.
- Work within the designated project budget and timeline.
- Manage support contracts for Technical Services equipment.
- Infrastructure Design and Management:
- Maintain catalog of all field and truck panels with I/O details, photos, and status.
- Supervise all patch bay cabling, mitigating unnecessary cabling left behind from events.
- Propose infrastructure changes and annual capital expense requests to Director, Technical Services and assist with implementation of approved projects as needed.
- Lead capital expense projects as assigned.
- In coordination with Director, manage and document all annual maintenance agreements for Sharks Sports and Entertainment Technical Service infrastructure.
- In coordination with Director, captain legacy infrastructure systems with vendors.
- Assist Director in development of venue technical specifications document outlining all infrastructure-based services to make available to broadcast partners, other departments, and internal reference.
- Game Day Operations:
- Monitor and maintain Sharks Sports and Entertainment broadcast and A/V systems.
- Support control room staff on all technical matters.
- Support local broadcast, supervise patching house feeds to truck and program feeds from the truck.
- Supervise Lead Technician in daily tasks, including confirming all radio & TV feeds, ensuring ADA/listening channels and closed captioning are fully functioning, and deploying Daktronics game clock hardware and additional infrastructure to penalty box.
- Concerts and Events:
- Assist technical needs for events (e.g., use of fascia, center hung, audio).
- Engineer, deploy, and support A/V setups for events.
- In coordination with Director, support walkthroughs requested from other departments, providing technical insight to effectively manage expectations.
Requirements
- Minimum 8+ years technical experience and control room experience required.
- Bachelor's degree required or equivalent combination of education and/or experience.
- Experience with Broadcast and A/V systems and manufacturers such as: Grass Valley, Ross, EVS, Daktronics, QSC, and additional control room systems.
- Proficiency in online team-based project management ecosystems.
- Must be willing to work event-based hours that include nights, weekends, and holidays as necessary.
Physical Requirements
Successful candidate must be able to perform the following with or without accommodations:
- Ability to sit, stand, move quickly between workstations, and utilize a computer for extended periods of time.
- Ability to communicate effectively via phone, email, and in-person meetings.
- Ability to climb ladders, bend at the waist, reach overhead, and lift up to 50 lbs. with or without accommodation.
- Ability to physically navigate stairs and significantly elevated catwalks and platforms at SSE facilities.
- May require travel to other company locations, and/or conferences and events within the Bay Area or in- or out-of-state locations.
Pay
The pay range for this role is $76,800–$90,000 per year. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Benefits
- Competitive compensation (base salary and variable incentive plan).
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly).
- Pretax Transportation Benefit.
- 401K (pre-tax and Roth options).
- Generous Paid Time Off Policy.
- Minimum of 10 Paid Holidays and Wellness Days per year.
- Complimentary or discounted sports and concert tickets.
- Other League & partner discounts.
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways, and free parking.
- An inclusive culture which values diversity of background and a passion to improve SSE’s commitment to change with impact on our community and industry.
- Potential for flexible scheduling and telework opportunities.
- Access to on-site EV charging stations on non-event days.
This position is not eligible for U.S. work authorization sponsorship.