Production Manager

About the role

We are seeking a Production Manager to lead the execution of direct mail fundraising campaigns for nonprofit organizations across the country. This role is responsible for overseeing the end-to-end production process, ensuring every campaign is delivered on time, on budget, and to the highest standards of quality and performance. Acting as the primary production lead, you will partner closely with Client Success, Creative, Data & Analytics, and manufacturing partners to develop efficient production strategies that maximize fundraising results and operational effectiveness. This role blends project management expertise, production knowledge, and vendor relationship management with a strong client-service mindset.

The ideal candidate thrives in a fast-paced environment, enjoys solving complex production challenges, and is passionate about helping nonprofit organizations achieve their mission through successful fundraising campaigns. This is a full-time, salaried, US-based remote position.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Responsibilities

• Serve as the primary production lead for a portfolio of nonprofit fundraising clients, ensuring seamless execution of direct mail campaigns from estimate through mail drop and campaign closeout.
• Develop, manage, and monitor annual production schedules, proactively coordinating milestones, dependencies, and deadlines to ensure timely delivery.
• Partner with Client Success, Creative, Data & Analytics, and external manufacturing partners to bring fundraising campaigns to life while balancing quality, timing, and cost objectives.
• Provide strategic production recommendations that improve campaign effectiveness, operational efficiencies, and overall fundraising performance.
• Identify production risks, challenges, and opportunities early, implementing creative solutions that keep projects moving forward.
• Solicit, evaluate, negotiate, and recommend vendor proposals, ensuring optimal pricing, quality, service, and production capacity.
• Manage campaign budgets, estimates, reconciliations, and financial tracking while maintaining alignment with client expectations and profitability goals.
• Oversee quality assurance reviews, including print proofs, personalization, insertion packages, color standards, and final production quantities.
• Ensure compliance with postal regulations while identifying opportunities to leverage postal optimization programs, incentives, and cost-saving strategies.
• Drive ongoing process improvement initiatives that enhance scalability, vendor performance, operational effectiveness, and campaign outcomes.
• Maintain strong and collaborative relationships with printers, lettershops, paper suppliers, freight providers, and other key manufacturing partners.
• Monitor industry trends including postal changes, print technologies, paper markets, supply chain impacts, and emerging production innovations.

Requirements

• 7+ years of direct mail production experience, or equivalent combination of education and experience, including 10+ years of progressive direct mail production experience.
• Experience supporting nonprofit fundraising programs and direct response marketing campaigns strongly preferred.

Skills

• Experience managing complex direct mail fundraising campaigns, preferably within the nonprofit fundraising industry.
• Strong knowledge of print production, lettershop operations, postal regulations, personalization technologies, and direct mail manufacturing workflows.
• Proven ability to manage multiple projects simultaneously while maintaining accuracy, quality, and exceptional client service.
• Experience negotiating vendor pricing, evaluating production alternatives, and identifying cost-saving opportunities.
• Strong understanding of campaign budgeting, estimating, forecasting, and financial management.
• Demonstrated success building productive relationships with internal stakeholders, external vendors, and client teams.
• Experience driving process improvements and operational efficiencies in a deadline-driven production environment.
• Familiarity with fundraising, donor acquisition, and direct response marketing strategies is highly preferred.
• Exceptional project management and organizational skills with the ability to manage competing priorities.
• Strong analytical thinking and problem-solving capabilities with a proactive approach to issue resolution.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to influence and collaborate effectively across cross-functional teams and external partners.
• Strong attention to detail and commitment to quality control.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with Workfront, NetSuite, or similar project management and business systems preferred.
• Knowledge of digital printing, personalization technologies, postal optimization, and emerging fundraising production trends.
• Ability to thrive in a fast-paced environment while maintaining focus on client service and operational excellence.

Benefits

• Comprehensive healthcare.
• Paid holidays and generous paid time off so you can recharge and pursue your other passions.

Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.