Production Manager

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

About the role

We are seeking a proactive and experienced Production Manager to lead and support our pharmacy production team in a fast-paced, mission-driven environment. This role is responsible for the operational success of the production function—including staffing, quality, compliance, and performance management. You will play a hands-on role in day-to-day operations while also taking ownership of workflow optimization and team development.

Responsibilities

• Team Leadership & Development
  • Manage, coach, and develop a team of production associates including leads, ensuring clarity around roles, performance expectations, and growth paths.
  • Own scheduling, shift planning, and coverage to meet operational demands.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Conduct regular performance check-ins, feedback sessions, and annual reviews.
• Operational Oversight
  • Oversee daily prescription fulfillment operations with an emphasis on quality, safety, and efficiency.
  • Support and troubleshoot workflow issues, making real-time decisions to meet daily metrics.
  • Partner closely with pharmacists, pharmacy technicians, operations leadership, and cross-functional teams.
  • Serve as the primary point of contact for production operations during inspections or audits.
• Compliance & Quality Assurance
  • Ensure all operations comply with state and federal regulations, including DEA and Board of Pharmacy requirements.
  • Lead regular audits of processes, documentation, and compliance.
  • Monitor and escalate potential risks or process gaps.
• Inventory & Supply Chain Management
  • Partner with inventory leads to oversee medication and supply levels.
  • Track utilization trends and forecast needs based on volume and seasonal shifts.
  • Ensure all medications are stored, handled, and disposed of per safety guidelines.
• Strategic Projects & Partnership Support
  • Collaborate on key initiatives, such as expansion planning or partnership onboarding.
  • Identify and implement process improvements to scale operations and enhance service delivery.

Requirements

• High school diploma or equivalent (required).
• At least 3 years of experience in a high-volume production, warehouse, or logistics environment.
• 1+ year of leadership experience, ideally in a supervisory or training role.

Preferred Skills

• Strong knowledge of pharmacy laws, standards, and compliance requirements.
• Comfort working with pharmacy software, dispensing technology, and workflow systems.
• Effective communicator, especially in times of change or under pressure.
• Solutions-oriented with a mindset for process improvement.
• Strong team player with a high level of empathy and accountability.

Work Environment

• Location: On-site.
• Schedule: Full-time.
• May require additional availability or flexibility for escalations.
• Regular meetings with your teams, departments, or leadership to ensure alignment.

Key Essential Functions

• Must be able to stand for at least 8 hours a day and up to 10 hours per day during peak periods.
• Must be able to lift up to 30-50 pounds.
• Must perform repetitive motions for an entire shift (bending, reaching, lifting, scanning labels, packing boxes).
• Must be able to work onsite for all scheduled shifts.
• Must be able to work in a warehouse environment with varying temperatures and moderate noise.

Pay

$97,000–115,000/year.