Production Manager

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is to joyfully provide comfort and peace-of-mind for our customers; to be an outstanding partner to our suppliers; to change the lives of our team members by giving direction, respect, and the opportunity for financial growth; and to think and act in alignment with our Creator.

Job Description

Generator Supercenter is seeking a highly organized and detail-oriented Production Manager to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Key Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency. Assign and dispatch electricians for residential service calls and generator repairs.
• Customer Service & Billing: Answer inbound calls and assist customers with inquiries. Set up and manage automatic billing cycles for service contract customers. Handle customer escalations and provide effective resolutions.
• Operations & Reporting: Organize and track service parts and materials to ensure availability. Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations. Participate in team meetings, offering insights and reports directly to corporate leadership.
• Team Management & Hiring: Interview potential employees for store locations. Set opening and closing schedules for the store.
• Project Oversight & Financials: Track projects from sales through completion, ensuring all deadlines are met. Collect payments due upon project completion.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Benefits

• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Paid time off

Compensation

$50,000.00 - $60,000.00 per year

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with an industry leader in standby generators.
• Supportive team environment with opportunities for professional growth.