Production Manager

About the role

Production Managers are expected to maintain the highest level of service to our customers, responsible for the after-sales relationship and relaying customer expectations to each installation team they manage. This full-time position works under the direction of the branch General Manager and assists in all production operations.

Responsibilities

• Schedule installation and services
• Collect monies owed to the company by customers
• Continuously train crews, including onsite installation and safety
• Clearly and consistently communicate company policies and procedures
• Schedule and report daily production activities to management
• Ensure knowledge and awareness of applicable local, state, and federal safety and OSHA programs
• Ensure vehicles are maintained and inspected daily
• Cultivate the appropriate corporate culture and ensure production/installation staff perform duties within established guidelines
• Address customer complaints and concerns as needed
• Perform installations, chop and drop, and services as needed
• Manage warehouse and inventory ordering
• Responsible for staffing the production department and managing production employees