Production Manager

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received numerous awards for its standout culture. CCM fosters an entrepreneurial spirit, empowering employees to grow while providing unwavering support and transparency.

About the Role

The Production Manager serves as a liaison between the organization’s internal and external clients, overseeing and directly participating in the loan process from start to finish to help borrowers secure the best financial program.

Responsibilities

• Provide superior customer service by communicating with borrowers to assist in understanding loan programs, costs, and applicable loan documents.
• Review and audit income, assets, run DU, and verify credit documentation within mortgage files to ensure loan stability.
• Review mortgage loan disclosure packages and deliver them to borrowers, including rate disclosure and re-disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA, USDA loans, as well as 203k, Jumbo, and reverse mortgage products.
• Ensure the loan structure presents the best program based on the borrower’s financial circumstances.
• Review files for any missing documentation that best supports loan approval.
• Communicate loan programs and costs with borrowers (requires a license for this duty).
• Pre-underwrite items to support loan approval (e.g., paystubs, credit reports, W2s, bank statements, court orders).
• Input feed for disclosures, present, and set up loans to best fit borrower needs.

Requirements

• Bachelor’s degree and/or equivalent combination of education and experience.
• 3-5 years of residential mortgage processing experience.
• Experience with Encompass LOS preferred.
• Prior underwriting or processing experience is a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Knowledge of DU, LP, Microsoft Outlook, and Windows.

Skills

• Excellent math and analytical skills.
• Excellent communication skills.
• Strong prioritization and time management skills to meet deadlines.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.