Production Manager

About the role

We are seeking an experienced and highly organized Production Manager to oversee all post-sale operational activities and ensure projects are successfully completed from installation through final client acceptance. This leadership role is responsible for managing project deliveries, material logistics, service operations, warranty coordination, punch list completion, and project closeout activities while maintaining exceptional customer satisfaction and operational efficiency.

Key Responsibilities

• Manage all project deliveries, material logistics, and post-sale operational activities
• Cook up material readiness and delivery schedules with vendors, warehouse personnel, project managers, and field teams
• Oversee the service department, including scheduling, dispatching, and management of service technicians
• Manage warranty claims and resolve service-related customer issues in a timely and professional manner
• Track, monitor, and drive completion of punch list items and project deficiencies
• Ensure projects transition efficiently from installation completion through final customer acceptance
• Maintain visibility of project completion status and provide regular reporting to leadership
• Develop, implement, and improve operational processes related to deliveries, service, warranty management, and project closeout
• Collaborate closely with the Installation Manager and Project Management team to ensure seamless project execution and customer satisfaction
• Identify operational challenges and proactively implement solutions that improve efficiency and project outcomes
• Maintain high standards of communication, accountability, and customer service throughout the completion process

Qualifications

• Proven experience in operations management, production management, construction management, project coordination, or a related field
• Strong understanding of construction, building materials, installation operations, or service management environments
• Experience managing project deliveries, logistics, service teams, warranty processes, or project closeout activities preferred
• Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously
• Strong leadership, communication, and problem-solving abilities
• Ability to work collaboratively across departments while maintaining accountability for results
• Proficiency with project management software, CRM systems, and Microsoft Office applications
• Detail-oriented with a commitment to operational excellence and customer satisfaction
• Valid U.S. driver's license
• Legally authorized to work in the United States

Reporting Structure

This position reports directly to the Vice President of Operations and works alongside the Installation Manager as a key leader within the Operations Team.

Compensation & Benefits

• Salary $65k to $85k, based on experience.
• $20 daily lunch credit provided to all employees
• 100% employer-paid health insurance
• 401(k) plan with 3% employer contribution annually
• Paid time off and holidays
• Professional development and leadership growth opportunities
• A values-driven culture built on teamwork, responsibility, and growth
• Full-time position, W-2 employee role.
• Quarterly performance bonuses: minimum $1,000
• We guarantee 40 hours of pay weekly for hourly employees(average week closer to 35 hours)

Why Work With Us

• Opportunity to lead essential operational functions, improve processes, support exceptional customer experiences, and contribute directly to the continued growth and success of our organization
• A values-driven culture grounded in Integrity, Faith, Family, Teamwork, and Responsibility