Production Manager

Essential Job Functions

• Lead daily Service Department Technician activities
• Supervises shop personnel providing support with technical installations
• Train employees on new products and safety procedures. Mentors new technicians
• Monitor and review work schedules, technician productivity and labor control reports
• Track monthly departmental results
• Assures productivity standards are met
• Provides “cradle to grave” customer service
• May answer phones and provide assistance to customers
• Maintain a safe work area for customers and coworkers
• Perform other miscellaneous duties as assigned
• May cross train to perform other duties
• Perform in the role of shop expert
• Ensure Quality Controls are in place and performs inspections to verify repairs are performed to company and factory standards
• Conduct shop meeting to cover safety, new policies, and manufacturer subjects
• Attend off site training to keep informed of the newest advances in the industry

Qualifications

• Education and/or experience in the RV industry commensurate is required
• Licenses or certifications: Valid Driver’s license and good driving record required, RVIA/RVDA certification or Master certification preferred, Forklift experience/certification preferred, or ability to be certified within one year is required
• Experience: Some supervisory experience is preferred, High school diploma or equivalent is required
• Abilities: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, Ability to plan and prepare work schedules for optimum coverage, Ability to communicate in a professional and tactful manner, Ability to prioritize work assignments, Ability to provide accurate and helpful information to customer, Ability to analyze and write reports, Ability to handle problems and facilitate successful outcomes, Willingness to accept additional tasks, duties and/or direction from management, Basic math skills, Comprehensive knowledge of product installation activities, Working knowledge of the activities, methods procedures and policies of a Service Department environment, Advanced knowledge of products, installation schedules, products prices and current sale items, Knowledge of MS Office, Ability to use company system applications, including Motility Systems2K and other software as applicable, Ability to safely handle solvents and chemicals, Ability to navigate other risks associated with working around machines, tools, and RVs, Ability to move RVs of various sizes as needed, Ability to organize various physical tasks through adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending, Ability to stand for long periods of time, Ability to reach above shoulders and lift a minimum of 50 pounds