Production Hospitality Crew Lead (Continuous)

About the role

The CSUN Productions Hospitality Crew Lead assists with the Artist's / Renter's backstage experience at The Soraya. The incumbent plays a key role in cultivating an excellent hospitality experience for visiting artists, guests and renters at The Soraya.

Responsibilities

• Assists with setting up and maintaining catered events/hospitality according to Artist's/Rental Client needs, observing all dietary restrictions and allergy considerations.
• Moves and lifts furniture and catering equipment up to 60 lbs.
• Maintains all hospitality, kitchen and service/dining area clean and organized, all while maintaining excellent customer service for Artist's/Rental clients and their guests.
• Breaks down/ cleans up catered events/hospitality according to Artist's/Rental Client needs, moving and lifting furniture and catering equipment up to 60 lbs.
• Maintains all hospitality, kitchen and service/dining area clean and organized including washing dishes, breaking down tables, etc.
• Affords guest with finding their seats; offers directional or way-finding for guests from parking areas to theater venues and/or to various areas within the theater.
• Sets out informational and/or directional signage, lobby tables, chairs, and/or benches.
• Provides emergency instruction in the case of fire or earthquake to guest throughout the theater.
• Demonstrates adherence to dress code when working events.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent and one (1) year of full-time experience working in a fast-paced hospitality environment for a theater, hotel, restaurant, large assembly venue, or similar facility.
• Two (2) years of Catering/ Food Service and Customer service experience preferred.
• CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVERS LICENCE.

Knowledge, Skills, & Abilities

• Thorough knowledge of applicable procedures and regulations related to hospitality industry.
• Working knowledge of Microsoft Office Suite, EventPro and Jolt.
• Demonstrated experience and/or skills in leading a group of staff on a task or goal.
• Demonstrated good customer service and public relation skills, with the ability to work in a fast-paced environment, under pressure of deadlines and with a wide variety or personalities in the execution of events.
• Knowledge of proper food handling, sanitation and safety in the work place preferred.
• Displays a professional and personable attitude towards touring and venue personnel as well as any guest to the venue.
• Ability to lift 60 lbs.