Production Coordinator

Responsibilities

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.
• Leadership skill to manage installers and handle conflict appropriately.

Requirements

• Experience in Project Management Preferred
• Paid training provided

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Company vehicle provided for work appointments

Qualifications

• Able to work independently without supervision
• Able to maintain organization while working on multiple sites
• Able to problem solve productively
• Able to make reasonable decisions
• Portrays a professional image

Skills

• Service-minded individual
• Loves to have fun

Pay

Full-time

Schedule

Not specified