Production Controller

About the role

The Production Controller is responsible for the scheduling, measuring, and purchasing for the installation and service of Bath Systems, Windows, Siding, Doors and Roofing. This position requires the ability to maximize the performance of the Market by directing daily, weekly and monthly operational activities by providing leadership, motivation, training and development to the operations department staff while maintaining Home Pro MI's standing as one of Grand Rapids top contractors.

Responsibilities

• Manage the day to day schedule of all installers, Employees and or Subcontractors
• Ensure that all customer contract requirements are documented and executed to a degree that delights and not just satisfies our customers
• Utilize Home Pro MI's management system (CRM) effectively: Manage customer contracts, appointments, & customer delight programs
• Optimize productivity, inventory and space utilization (efficient product placement, installation, etc.)
• Identify opportunities to increase efficiency via technology enhancements
• Deliver a safe, secure, clean and fair work environment for all Home Pro MI's Employees
• Perform staff performance reviews for the operations department with a focus on development and/or succession planning as appropriate
• Ensure that employees are familiar with and follow the routines outlined in the standard operating procedures
• Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative)
• Ensure proper staffing levels by determining labor needs, understanding and using Home Pro MI interviewing process and tool
• Ensures the associates and installers have tools, materials and means to perform their assigned duties each day
• Operate within the agreed upon budget for all client sites
• Coordinate the collection of performance measurements consistent with customer's and Home Pro MI's contractual requirements
• Understand process performance versus target objectives, identify any shortcomings for processes in place in order communicate and implement necessary changes
• Ensure that workload planning and volume forecasting routines are completed on a daily and weekly basis (i.e., staffing, equipment, space, etc.)
• Ensure communication and execution of workshop action plans, projects, and best practices sharing/implementation
• Ensure we are delighting all of our customers by providing outstanding service
• A production controller will be in charge of all warehouse inventory. Unloading trucks and staging product.

Experience Requirements

• Management: 2 years (Required)
• Microsoft Excel: 1 year (Preferred)

Desired Skills

• Leadership: We are one of the fastest growing replacement Siding, Windows, Roofing, and Bath system companies in the Midwest, and we take great pride in our leadership and transformation of the market
• Growth: We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets with no signs of slowing down
• Culture: Home Pro MI has worked hard to create a winning culture where everyone enjoys coming to work. At Home Pro MI, we are more than just co-workers, we see each other as family and the result is a truly unique office environment and culture
• Security: We have been serving Michigan for nearly 30 years and continue to grow revenues, add locations, and promote from within as we have continued success
• Professionalism: We set the bar by investing heavily in quality improvements and establishing industry-best operations that are the envy of our competitors
• Teamwork: We are focused on assisting each other and working together to take care of our customers, which is something we value above all else

Qualifications

• At least 2 years of prior management experience
• Preferred experience within the Home improvement and construction industry (not necessary)
• Prior scheduling experience
• Detailed oriented, organized and efficient. No tolerance for errors or oversights
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight
• Must be able to lift up to 100 pounds to be able unload trucks and stage product
• Strong computer skills

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Referral program
• Incentives
• Bonus pay

Schedule

Full-time, Contract