Production Control Specialist

HAVERHILL is a fast-growing jewelry brand dedicated to crafting timeless, personalized pieces. Founded by 5th-generation jeweler Haverhill Leach, the brand believes fine jewelry should be personal, effortless, and designed to mark life's meaningful moments. Andrej Strojin, co-founder and CEO, built the operational and commercial infrastructure. Every HAVERHILL collection is designed in Warren, RI, and moves through a fully vertically integrated, local production chain. No wholesale, retail leases, or third-party fulfillment—every personalized piece is handcrafted with care after purchase.

About the role

The Production Control Specialist coordinates and expedites the daily flow of all production orders—customer, marketing, internal stock, and work-in-process orders from Purchasing—throughout the manufacturing process. This role ensures products are completed accurately, efficiently, and shipped on time while serving as the central point of communication between Production, Purchasing, Customer Service, Quality Control, and Fulfillment.

Responsibilities

• Production Coordination
  • Coordinate the daily flow of all production orders throughout manufacturing.
  • Monitor open work orders to ensure production milestones and customer ship dates are met.
  • Prioritize work based on customer commitments, production capacity, and business needs.
  • Expedite high-priority, VIP, and rush orders through each manufacturing department.
  • Track the movement of every released order through all stages, including finishing and polish, to meet committed dates.
  • Flag potential delays early with supporting data and assess trade-offs before expediting orders.
  • Work with department supervisors to balance workloads and maximize efficiency.
  • Monitor work-in-process (WIP) and identify production delays or bottlenecks.
  • Escalate production issues and recommend solutions to the Production Operations Manager.
• Work Order Management
  • Review and maintain production work orders in the system, releasing them per the schedule.
  • Verify work orders include accurate customer personalization, metal type, gemstone details, sizing, and special instructions.
  • Ensure all required materials, documentation, and routing accompany each order.
  • Update work order status throughout production and monitor aging orders for timely completion.
• ERP & Production Systems Management
  • Maintain accurate production data in the company’s ERP system, including routing, status, inventory, and order completion.
  • Monitor ERP dashboards to identify delayed orders, material shortages, and scheduling conflicts.
  • Generate production reports to support scheduling and operational decisions.
  • Ensure production data remains accurate and synchronized across systems and documentation.
  • Support system implementation, testing, process improvements, and new workflow adoption.
• Production Reporting
  • Maintain daily spreadsheets tracking WIP, priorities, and order status.
  • Publish daily on-time and at-risk reports to leadership, drawn directly from the production system.
  • Provide context for reported figures (e.g., supplier failures, equipment downtime, rework) without altering data.
  • Track key production metrics and assist in maintaining KPI dashboards.
  • Analyze production data to communicate trends, risks, and capacity concerns.
  • Compile daily, weekly, and monthly production reports.
  • Support the Production Operations Manager with scheduling, reporting, and projects.
• Material & Inventory Coordination
  • Verify availability of precious metals, gemstones, findings, castings, packaging, and other components before production begins.
  • Coordinate with Purchasing and Inventory to resolve shortages quickly.
  • Monitor material availability to prevent production delays.
  • Ensure materials are accurately issued, tracked, and returned per company procedures.
  • Conduct cycle counts and physical inventory as scheduled by Supply Chain, reconciling material usage.
• Cross-Functional Communication
  • Serve as the communication link between Production, Inventory, Purchasing, Customer Service, Quality Control, and Shipping.
  • Provide accurate order status updates to Customer Service.
  • Coordinate daily production priorities with department supervisors.
  • Notify the Production Operations Manager of issues affecting schedules or customer commitments.
  • Work closely with Shipping to ensure completed orders are prepared for on-time shipment.
• Workflow & Continuous Improvement
  • Identify workflow inefficiencies and recommend process improvements.
  • Assist in implementing and refining Standard Operating Procedures (SOPs).
  • Drive changes to reduce production lead times and changeover delays.
  • Improve scheduling accuracy, workflow efficiency, and production reporting.
• Coverage & Continuity
  • Direct seasonal or temporary support during high-volume periods while maintaining accountability for on-time completion.
  • Serve as backup for the Production Operations Manager, covering daily release and priority decisions during absences.

Requirements

• Associate’s degree in Business, Supply Chain, Operations, Manufacturing, or equivalent work experience preferred.
• Minimum of 3 years of experience in production coordination, manufacturing scheduling, inventory control, or production planning.
• Experience in fine jewelry manufacturing or other high-value, custom manufacturing environments strongly preferred.
• Experience with ERP/MRP systems; implementation or migration experience is a plus.
• Ability to build schedules or reports from system data, not just maintain existing ones.
• Advanced proficiency in Microsoft Excel (formulas, filtering, pivot tables, reporting).
• Strong computer skills, including Microsoft Outlook, Word, Teams, and cloud-based spreadsheets.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize multiple projects in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.

Skills

• Production Scheduling
• Work Order Management
• ERP Systems
• Manufacturing Coordination
• Data Analysis & Reporting
• Spreadsheet Management
• Time Management
• Organization
• Attention to Detail
• Problem Solving
• Decision Making
• Independent Judgment
• Customer Focus
• Communication
• Adaptability
• Team Collaboration
• Sense of Urgency

Physical Requirements

• Ability to work in both office and manufacturing environments.
• Ability to stand, walk, and move throughout the production floor as needed.
• Ability to lift up to 25 pounds occasionally.
• Ability to use computers and standard office equipment for extended periods.

Benefits

Full-time employees (30+ hours per week) are eligible for:

• Medical coverage through UnitedHealthcare, with multiple plan options and preventive care covered at 100% in-network.
• Dental coverage through Delta Dental of Rhode Island.
• Vision coverage through VSP.
• 401(k) through Guideline, with employer matching.
• Employer-paid term life, AD&D, and long-term disability insurance through Unum.
• Confidential Employee Assistance Program through Unum, covering mental health, financial, and legal support.
• 50% employee discount on HAVERHILL jewelry, with payroll deduction available.
• Optional voluntary coverage through Colonial Life and Pet Discount Plus at group rates.

Full plan documents and coverage details are available during the interview process.