Production Control Customer Fulfillment and Inventory Integrity

About the role

WD is building the infrastructure behind the AI-driven data economy. We're looking for a detail-oriented and organized Production Control Customer Fulfillment and Inventory Integrity Support professional to join our team in San Jose, United States. In this role, you will maintain accurate inventory records, support production control operations, and ensure seamless customer fulfillment processes. You will work collaboratively with cross-functional teams to optimize inventory levels, resolve discrepancies, and support the overall efficiency of our supply chain operations.

Responsibilities

• Monitor and maintain inventory accuracy through regular audits, cycle counts, and system reconciliations
• Process customer fulfillment orders with precision, verifying order accuracy and coordinating shipment logistics
• Communicate with customers regarding shipment details
• Analyze inventory data and production metrics to identify trends, inefficiencies, and opportunities for improvement
• Investigate and resolve inventory discrepancies, documenting root causes and implementing corrective actions
• Maintain organized records and documentation related to production control, inventory transactions, and fulfillment activities
• Communicate effectively with warehouse, production, and customer service teams to ensure alignment and timely order fulfillment
• Generate reports on inventory levels, production status, and fulfillment performance for management review
• Support the implementation and optimization of inventory management systems and processes
• Ensure compliance with company policies, procedures, and quality standards in all operational activities

Requirements

• Proven experience in inventory management, production control, or supply chain operations
• Proficiency with inventory management systems, MES and ERP software, Excel, PowerPoint, Word, Outlook
• Strong analytical and problem-solving skills with the ability to interpret data and metrics
• Excellent organizational and time management abilities
• Attention to detail with a commitment to accuracy and quality
• Solid understanding of production planning, inventory control, and fulfillment processes
• Effective written and verbal communication skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Capability to multitask and prioritize competing demands

Qualifications

• Preferred: Background in supply chain, logistics, or operations
• Preferred: Experience with data analysis tools and reporting software

Schedule

The work schedule for this role will be Monday-Friday 8am-5pm with some overtime and weekend coverage as needed.

Pay

The salary range for this role is applicable for jobs performed in California, Colorado, New York, or remote jobs that can be performed in these states. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, bonuses under WD’s Short Term Incentive Plan or Sales Incentive Plan, and participation in the annual Long-Term Incentive program, which may include restricted stock units (RSUs) or cash equivalents.

Benefits

• Paid vacation time and sick leave
• Medical, dental, and vision insurance
• Life, accident, and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Voluntary benefit programs (e.g., supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity)
• Tuition reimbursement
• Transit benefits
• Applause Program
• Employee stock purchase plan
• WD Savings 401(k) Plan