Production Control Customer Fulfillment and Inventory Integrity

WD is building the infrastructure behind the AI-driven data economy. As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in. We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

About the role

We're looking for a detail-oriented and organized Production Control Customer Fulfillment and Inventory Integrity Support professional to join our team in San Jose, United States. In this role, you will be responsible for maintaining accurate inventory records, supporting production control operations, and ensuring seamless customer fulfillment processes. You will work collaboratively with cross-functional teams to optimize inventory levels, resolve discrepancies, and support the overall efficiency of our supply chain operations.

The work schedule for this role will be Monday-Friday 8am-5pm with some overtime and weekend coverage as needed.

Responsibilities

• Monitor and maintain inventory accuracy through regular audits, cycle counts, and system reconciliations
• Process customer fulfillment orders with precision, verifying order accuracy and coordinating shipment logistics
• Communicate with customers regarding shipment details
• Analyze inventory data and production metrics to identify trends, inefficiencies, and opportunities for improvement
• Investigate and resolve inventory discrepancies, documenting root causes and implementing corrective actions
• Maintain organized records and documentation related to production control, inventory transactions, and fulfillment activities
• Communicate effectively with warehouse, production, and customer service teams to ensure alignment and timely order fulfillment
• Generate reports on inventory levels, production status, and fulfillment performance for management review
• Support the implementation and optimization of inventory management systems and processes
• Ensure compliance with company policies, procedures, and quality standards in all operational activities

Requirements

• Proven experience in inventory management, production control, or supply chain operations
• Proficiency with inventory management systems, MES and ERP software, Excel, PowerPoint, Word, Outlook
• Strong analytical and problem-solving skills with the ability to interpret data and metrics
• Excellent organizational and time management abilities
• Attention to detail with a commitment to accuracy and quality
• Solid understanding of production planning, inventory control, and fulfillment processes
• Effective written and verbal communication skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Capability to multitask and prioritize competing demands

Preferred Qualifications

• Background in supply chain, logistics, or operations
• Experience with data analysis tools and reporting software

Pay

The salary range for this role is $61,600.00 - $82,100.00. An employee’s pay position within the salary range may be based on several factors including but not limited to relevant education, qualifications, certifications, experience, skills, ability, knowledge of the job, performance, contribution, results, geographic location, shift, internal and external equity, and business and organizational needs.

If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

You may be eligible for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may also be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.

Benefits

• Paid vacation time
• Paid sick leave
• Medical, dental, and vision insurance
• Life, accident, and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident, and hospital indemnity
• Tuition reimbursement
• Transit benefits
• Applause Program
• Employee stock purchase plan
• WD Savings 401(k) Plan