Production Branch Manager

About the role

BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture: Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued. Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Position Summary: This position leads branch-level production activities, ensuring efficient execution of lending workflows, high-quality loan submissions, and strong customer experience. The role establishes short-term operational plans, oversees daily performance, and ensures that sales and operational practices align with organizational goals. This position partners with internal teams to resolve complex issues, support pipeline management, and optimize branch productivity. The role is also responsible for branch Loan Officer recruiting, coaching, training, and coordination of policies and procedures. Personal loan production is expected in this role but is secondary to the primary leadership and branch management responsibilities. Individual production expectations are established at the discretion of the Director and may be adjusted based on market conditions, branch needs, and overall business objectives.

Responsibilities

• Lead and manage branch production activities, including pipeline oversight, workflow coordination, and team performance.
• Establish short-term operational goals that support loan quality, efficiency, and service-level expectations.
• Create a positive work atmosphere for internal branch staff and spirit of collaboration with the builder partner.
• Ensure team adherence to lending policies, procedures, and regulatory requirements.
• Review and resolve escalated production issues involving underwriting, processing, closing, or borrower needs.
• Collaborate with Sales, Processing, Underwriting, and Operations to support timely loan movement and issue resolution.
• Monitor productivity, loan quality metrics, and branch performance trends, implementing improvements as needed.
• Recruit, coach, train, and develop loan officers, sales support staff, and other branch personnel.
• Review loan submissions for completeness and accuracy, assisting team members in strengthening file quality.
• Communicate operational updates, policy changes, and expectations to branch staff and cross-functional partners.
• Support branch growth initiatives and ensure consistent, customer-focused experience.

Requirements

• Minimum of 4–6 years of relevant experience in consumer lending, lending sales, branch operations, or a related field, or