Production Assistant _ Roofing Operations

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone, email, and chat
• Provide technical support to customers
• Document issues and solutions in a knowledge base
• Collaborate with cross-functional teams to resolve complex issues

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of industry-specific software

Skills

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks
• Customer service orientation

Benefits

• Flexible work schedule
• Competitive salary
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time