Production and Maintenance Technician

About the role

RCS is seeking a detail-oriented technician to join our Quality Control team in Ogallala, NE.

Responsibilities

• Tests hardware for failures and ensures accuracy of software configuration of systems prior to shipment to customers.
• Tests potential new hardware for use within our environments and for conflicts with other sold products.
• Documents test results of such testing.
• Responsible for ensuring data entry of orders following shipment of systems.
• Responsible for ensuring that orders in the system that are approved for processing are printed and passed along to the team responsible for building said systems.
• Responsible for being able to perform the build process for all systems, both to understand config control better but to also build systems.
• Responsible for shipping systems which includes international shipments and creation of required documents.
• Tracks marketing promotional materials and performs shipments.
• Tracks trade show booths including both shipment and returns.
• Reviews and tracks expiring licenses to eliminate customer hardship.
• Completes and maintains quality control documentation.
• Assists with building maintenance including but not limited to: snow removal, changing filters and maintaining furnace and A/C units.

Requirements

• A high school diploma and related work experience.
• An understanding of Windows server and workstation operating systems to troubleshoot software issues and to properly install and configure internal software programs.
• Technical knowledge of computer hardware to be able to troubleshoot hardware issues and to replace components within.
• A working knowledge of Microsoft computer programs (i.e. Excel, Word, etc.).
• IT, SQL, and Networking knowledge is a plus.
• Operate a forklift for loading and unloading of palletized hardware and crates on trucks.
• Must have a valid driver’s license.
• Able to lift 50 pounds comfortably and able to lift upwards of 100 pounds in a team lift.
• Able to communicate effectively with other departments within the company as well as with companies outside RCS.
• Need to be detail oriented and able to multi-task, as well as adjust to changing priorities as situations arise.
• Qualified candidate must possess problem solving, communication and organizational skills.

Qualifications

• Respect for others and a strong belief that others should do this in return.
• Ability to work within prescribed guidelines without needing close supervision.
• Problem solving skills within established procedures.
• Understanding of when to seek guidance for unforeseen problems.
• Closer attention to detail.
• Strong written and verbal communication skills.
• Ability to act in a professional manner and collaborate with colleagues of different levels.

Skills

• Windows server and workstation operating systems.
• Computer hardware troubleshooting.
• Microsoft computer programs (i.e. Excel, Word, etc.).
• IT, SQL, and Networking knowledge.
• Forklift operation.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options.
• Company provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays.
• Spirit day to encourage and allow our employees to more easily volunteer in their community.
• A 401K plan.
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving.
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!