Production Account Manager

ABOUT THE ROLE

We are seeking an experienced Production Account Manager to join our team. While this position is not responsible for daily production management or shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives.

Key Responsibilities

• Client Relationship Management

  • Serve as the primary point of contact for client stakeholders on production-related initiatives.
  • Build and maintain trusted relationships with client teams through proactive communication and partnership.
  • Ensure client needs, priorities, and expectations are understood and effectively communicated to internal teams.
  • Manage escalations and resolve issues in a timely and professional manner.

• Account and Delivery Oversight

  • Oversee the day-to-day management of production workflows and account operations.
  • Cook up closely with Production, Post-Production, Studio Management, Merchandising, Facilities, and Leadership to ensure successful delivery of work in alignment with client expectations and contractual commitments.
  • Monitor project status, resource needs, timelines, risks, and dependencies across multiple workstreams.
  • Ensure work is delivered in alignment with agreed service levels and retainer commitments.

• Reporting and Business Reviews

  • Develop and present Quarterly Business Reviews (QBRs), KPI reporting, business insights, and executive-ready presentations.
  • Track budgets, forecasts, and financial performance across multiple workstreams while ensuring accurate reporting.
  • Cook up project timelines and support planning for large initiatives and special photography projects.

• Operational Leadership

  • Drive process consistency and operational excellence across the account.
  • Identify opportunities to improve workflows, communication, and delivery efficiency.
  • Maintain visibility into ongoing workstreams and communicate progress, risks, and recommendations to stakeholders.
  • Support capacity planning and resource coordination in partnership with studio and account leadership.

• Strategic Support

  • Contribute to account growth and long-term client success by identifying opportunities to strengthen engagement and service delivery.
  • Support leadership in maintaining account health, delivery stability, and client satisfaction.
  • Communicate client priorities internally while balancing business objectives and studio capabilities.

Requirements

• 5+ years of experience in Account Management, Client Services, Program Management, or Business Operations within a creative agency, production studio, ecommerce retailer, or marketing organization.
• Experience supporting high-volume ecommerce content production or creative operations.
• Demonstrated ability to manage complex stakeholder relationships and cross-functional delivery teams.
• Strong executive communication, presentation, and relationship management skills.
• Experience preparing business reporting, KPIs, financial tracking, and client presentations.
• Proven ability to influence cross-functional teams without direct authority.
• Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.

PREFERRED

• Experience supporting luxury Fashion, Beauty, Accessories, or Retail brands, or large enterprise retainer-based client engagements.
• Familiarity with ecommerce photography, on-figure and still-life production, post-production workflows, and digital asset creation.
• Experience presenting Quarterly Business Reviews and performance insights to senior client stakeholders.
• Advanced Microsoft Excel and PowerPoint skills, with experience using project management and reporting tools.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Annual Salary Range: $66,300 to $154,800