Product Training Specialist and Video Content Developer

About the role

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand. Join ECHO as our next Product Training Specialist & Video Content Developer! In this dynamic role, you will design and deliver engaging training programs focused on ECHO's innovative lineup of 2-stroke, 4-stroke, and battery-powered outdoor power equipment. Training content will support ECHO employees, distributors, and dealers across North and South America through both in-person instruction and online learning platforms. In addition to facilitating technical training, you will create high-quality video training content using video production, editing, animation, and multimedia tools to enhance the learning experience and support product education initiatives.

Responsibilities

• Design & Deliver Training Programs: Create and present technical training programs covering product applications, features, benefits, maintenance, troubleshooting, and competitive comparisons across the ECHO and Shindaiwa product portfolio.
• Deliver training to: ECHO employees, distributors, dealers, end users and customers.
• Develop new product training materials to support product launches and ongoing education initiatives.
• Support Industry Events & Dealer Education: Assist in planning, organizing, and executing the annual North and South American Service Managers Conference.
• Provide distributors and dealers with the tools, materials, and programs needed to effectively train their teams.
• Create Engaging Video Content: Produce technical training videos independently or in partnership with subject matter experts.
• Develop visual content using video production, animation, photography, and multimedia editing techniques to enhance technical learning programs.
• Collaborate Across Teams: Partner with ECHO Inc., YBK, and engineering teams to stay informed on new product technologies and incorporate technical updates into training materials.
• Support national retail service networks with technical training programs and resources.
• Expand Online Learning: Build and manage e-learning courses within ECHO Academy.
• Maintain a comprehensive library of training resources, including videos, presentations, and reference materials.
• Drive Learning Innovation: Evaluate and implement modern instructional approaches and technologies, including interactive learning content, microlearning, virtual instructor-led training, simulation-based learning, artificial intelligence tools, learning management systems, advanced video and animation solutions.
• Foster Team Collaboration: Contribute positively in a collaborative team environment and embrace constructive feedback for continuous improvement.

Requirements

• Minimum of 5 years of experience in technical service, engineering, training, or a related environment.
• Demonstrated experience developing and delivering training programs.
• Strong technical problem-solving abilities and a proactive, positive attitude.
• Excellent presentation and communication skills with the ability to engage audiences at all organizational levels.
• Knowledge of hand-held outdoor power equipment, air-cooled 2-stroke engines, or DC electrical motors is preferred.
• Proficiency with Microsoft Windows and PowerPoint.
• Experience creating business-related video content, including filming, editing, and production.
• Working knowledge of multimedia software such as Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator.
• Bachelor's degree in a technical field preferred; relevant work experience may be considered in lieu of a degree.
• Ability to travel up to 25%.

Qualifications

• Bilingual Spanish skills