Product Testing Manager

This role is not eligible for immigration sponsorship.

About the role

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems. The Product Testing Manager will lead the end-to-end testing and validation of next-generation smart devices (smartphones, tablets, and wearables) to secure critical wireless carrier approvals ahead of launch. In this highly cross-functional role, you will champion launch readiness by authoring and driving the Master Launch Checklist, keeping product management, supply chain, packaging, and sales teams perfectly aligned for on-time market entry. As the primary technical and operational bridge, you will run weekly carrier alignment sessions to track testing schedules, proactively mitigate launch risks, and rapidly resolve complex technical issues.

Responsibilities

• Manage the end-to-end testing and validation processes for smart devices (including smartphones, smartwatches, and tablets) to secure critical carrier approvals and technical acceptance (TA) ahead of launch.
• Author, maintain, and drive the Master Launch Checklist, aligning cross-functional teams—including Product Management, Supply Chain, Packaging, and Sales—to ensure seamless, on-time mobile device commercialization.
• Lead weekly alignment meetings with wireless carriers to track testing schedules, proactively mitigate risks, and drive the rapid resolution of open technical issues.

Requirements

• Bachelor’s Degree in Engineering, Engineering Management, Business Information Technology, Business Administration, Sales Operations management, or a related field. Master’s degree preferred.
• 6+ years of experience with a Bachelor's degree or 4+ years of experience with a Master's degree.
• Related work experience in Product Testing, Product Engineering, Business Planning, Product Development, or Consulting.
• Demonstrated knowledge and experience within the telecom sector and related wireless ecosystem (hardware, OS/software, app developers, service providers, carrier software, etc.).
• Understanding of consumer mobile products (smartphone, tablet, and/or wearables).
• Demonstrated success in managing product launch testing and successfully meeting key deadlines.

Skills

• Telecommunications Technical Acumen: Deep technical understanding of modern wireless standards, network protocols, and mobile technologies, including 5G NR, LTE, VoLTE, VoNR, IMS, eSIM architectures, and TCP/IP.
• Launch Program Management Experience: 5+ years of hands-on experience driving hardware and software product launches, specifically bringing consumer electronics or smartphone devices from New Product Introduction (NPI) phases through mass production and commercial release.
• Strategic Partner & Relationship Management: Proven ability to manage, influence, and navigate complex relationships with both internal cross-functional teams and key external partners (e.g., carrier engineering teams, test labs, sales teams, etc).

Benefits

• Medical, Dental, Vision, Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• MBO bonus compensation, based on company, division, and individual performance