Product Tester

About the role

Sweetwater's Service Team is looking to add a Product Tester to our growing team! This person is responsible for inspecting and testing our returns of live sound & recording hardware, pro audio software, and a variety of music equipment for proper function and sell-ability. If you are a Gearhead, love to work with your hands, and enjoy problem solving, this position is perfect for you. You'll be part of a team who coordinates our returns with our vendors and our customers to make the overall guest experience flawless! This is a full-time position located at Sweetwater's amazing facility in Fort Wayne, Indiana. Relocation to our state-of-the-art campus in Fort Wayne, IN is required.

Responsibilities

• Inspect and test returns of live sound & recording hardware, pro audio software, and music equipment for proper function and sell-ability.
• Coordinate returns with vendors and customers to ensure a flawless guest experience.

Qualifications

• Basic working knowledge of MIDI and audio recording concepts, music technology.
• Strong working knowledge of computer operating systems.
• Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks.
• Ability to lift over 50 lbs.
• Ability to work both individually and with a team.
• Familiarity with iOS, MAC, and PC functionality.

Skills

• WOWs the Customer – possesses a deep passion and desire for creating amazing customer & colleague experiences.
• Gets Things Done – great work ethic and moves through tasks with a sense of urgency.
• Obsesses over the Details – committed to paying attention to the details.
• Drives Continuous Improvement – always focusing on effective and efficient work and ways to get better.
• Develops the Future – committed to the pursuit of growing personally & professionally and focused on bringing colleagues along in that journey.

Schedule

Full-time, 8:00am – 5:00pm, Monday‑Friday.