Product Technology Manager

About the role

Reliable Automatic Sprinkler Co. is seeking a Product Technology Manager based in Liberty, SC. This role serves as an industry expert, educating and supporting customers, specifying engineers, end users, and co-workers on the proper use of Reliable products. Internally, you will support departments including Product Development Engineering (PDE), Program Management Office (PMO), and inside and outside Sales.

Responsibilities

• Answer technical questions on Reliable products submitted by telephone and email
• Perform technical training for Reliable personnel
• Assist with creation and maintenance of technical documentation
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products
• Provide technical presentations to industry associations, customers, specifying engineers, and end users
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters
• Provide input on new products and product improvements
• Troubleshoot Reliable products
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.)
• Directly support the sales force as necessary
• Promote a safe workplace by performing all tasks in compliance with safety rules, procedures, and equipment
• Maintain vigilance for hazardous conditions and report unsafe practices to your supervisor
• Perform other duties as directed

Requirements

• Associate’s degree in fire protection, mechanical technology, or equivalent experience
• 5+ years in fire sprinkler system design and installation
• Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets
• Extensive knowledge of all types of fire sprinkler systems as well as design and installation practices
• Ability to safely operate a pickup truck/trailer combination in excess of 15,000 lbs
• Ability to interpret construction drawings and specifications
• Strong presentation skills, including the ability to present to large groups
• Proficient in Microsoft Office Software and AutoCAD

Skills

• Ability to solve complex technical problems
• Outstanding attention to detail and accuracy
• Strong customer service, interpersonal, and collaboration skills
• Commitment to a team environment while working well independently
• Excellent written and oral communication skills

Work Environment

• Extensive national travel by ground or air – up to 50% domestic travel

Physical Demands

• Ability to be punctual and attend work on a regular and consistent basis
• Regular travel by car, truck, and air
• Ability to occasionally lift parts with weights up to 50 lbs
• Operate and maintain valve demonstration trailer