Product Technology Manager

About the role

Reliable Automatic Sprinkler Co. is seeking a Product Technology Manager based in Liberty, SC. This role serves as an industry expert, educating and supporting customers, specifying engineers, end users, and co-workers on the proper use of Reliable products. Internally, you will support departments including Product Development Engineering (PDE), Program Management Office (PMO), and Sales.

Responsibilities

• Answer technical questions on Reliable products submitted by telephone and email.
• Perform technical training for Reliable personnel.
• Assist with creation and maintenance of technical documentation.
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products.
• Provide technical presentations to industry associations, customers, specifying engineers, and end users.
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters.
• Provide input on new products and product improvements.
• Troubleshoot Reliable products.
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.).
• Directly support the sales force as necessary.
• Promote a safe workplace by performing all tasks in compliance with safety rules, procedures, and equipment.
• Perform other duties as directed.

Requirements

• Associate’s degree in fire protection, mechanical technology, or equivalent experience.
• 5+ years in fire sprinkler system design and installation.
• Detailed understanding of NFPA standards and FM Global Loss Prevention Data Sheets.
• Extensive knowledge of all types of fire sprinkler systems, as well as design and installation practices.
• Ability to safely operate a pickup truck/trailer combination in excess of 15,000 lbs.
• Ability to interpret construction drawings and specifications.
• Strong presentation skills, including the ability to present to large groups.
• Proficient in Microsoft Office Software and AutoCAD.

Skills

• Ability to solve complex technical problems.
• Outstanding attention to detail and accuracy.
• Strong customer service, interpersonal, and collaboration skills.
• Strong commitment to a team environment while working well independently.
• Excellent written and oral communication skills.

Work Environment

• Extensive national travel by ground or air – up to 50% domestic travel.

Physical Demands

• Ability to be punctual and attend work on a regular and consistent basis.
• Regular travel by car, truck, and air.
• Ability to occasionally lift parts with weights up to 50 lbs.
• Operate and maintain valve demonstration trailer.