Product & Technology Lead

About the role

The Product & Technology Lead at Mojo Supermarket will own the design, development, delivery, and adoption of the agency's internal and client-facing technology products. This role requires a hands-on product leader who can understand complex business problems, determine the right product, and lead a distributed team through building and launching it.

Responsibilities

• Understand problems across Mojo's operations, creative workflows, client work, staffing, production, listening, finance, and people systems
• Determine which problems should be solved through custom software, AI, automation, integrations, process changes, or existing tools
• Turn ambiguous opportunities into focused product concepts, roadmaps, requirements, prototypes, and release plans
• Bring strong, independent opinions and challenge requests that do not lead to valuable products
• Maintain a coherent product portfolio rather than allowing disconnected experiments to accumulate
• Translate business, creative, and client needs into clear workflows and technical requirements
• Create wireframes, user journeys, process maps, product briefs, and acceptance criteria
• Prioritize the roadmap and maintain a focused development backlog
• Run regular product and development cycles with clear ownership, deadlines, and decisions
• Test products directly with employees and clients before expanding them
• Ensure products are useful, intuitive, documented, secure, and maintainable
• Build systems that improve how Mojo staff work, manage talent, develop creative, listen to culture, monitor performance, operate accounts, and understand financial performance
• Identify opportunities to turn Mojo's internal capabilities into differentiated client offerings
• Participate in selected client conversations to understand business problems and shape technology-enabled solutions
• Help Mojo use technology to create better work and deliver better results, not simply to make existing processes more efficient
• Connect product decisions to measurable business and client outcomes

Requirements

• Strong product judgment and clear opinions about what makes a useful product
• A demonstrated ability to take products from an unclear problem through launch and adoption
• Enough understanding of advertising and creative businesses to work effectively with creatives, strategists, producers, account leaders, and clients
• Technical depth sufficient to lead developers and evaluate architecture, integrations, APIs, data structures, AI tools, and security decisions
• The ability to communicate clearly with both highly technical and nontechnical teams
• Experience leading distributed developers, contractors, or product teams
• Comfort working without a large product organization, engineering department, or established playbook
• Strong prioritization skills and a willingness to say no
• A bias toward shipping focused versions, learning from actual users, and improving quickly
• Curiosity about AI and emerging technologies without chasing technology for its own sake
• Commercial awareness and an understanding that products must ultimately improve the business or create meaningful client value