Product Systems Analyst

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. This is a Connected Mobile Work Environment where we reimagine a more inclusive financial services and banking ecosystem for all.

Benefits

• Employee Stock Ownership Plan & 401k Plan
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
• $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
• PTO from 13 to 23 days depending on tenure (Cashout and Carryover options)
• 10 Days Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

Benefits may vary for part-time positions.

Pay

For this position, we anticipate a salary range between $81,000 - $106,000. Final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

About the role

The Product Systems Analyst supports the implementation, maintenance, and continuous improvement of the Bank's deposit products and digital banking platforms. Working closely with Product Managers and cross-functional business partners, this role assists with system configuration, testing, documentation, issue resolution, and ongoing product support. The Product Systems Analyst will assist with the full product lifecycle while developing expertise in the Bank’s systems, vendors, and digital solutions.

Responsibilities

• Product & System Support
  • Support the administration of deposit and digital banking platforms
  • Assist with system configuration and maintenance under the direction of senior team members
  • Help monitor system performance and identify opportunities for improvement
  • Research and troubleshoot product or system issues
  • Escalate issues to vendors or internal support teams when appropriate
• Cross Functional Collaboration with Operations, Compliance, Vendor Management, etc.
• Testing & Quality Assurance
  • Assist in developing test plans and test cases for new products, system enhancements, and software releases
  • Execute User Acceptance Testing (UAT) and document results
  • Identify, document, and track system defects
  • Verify successful implementation of product enhancements before production release
• Product Implementation
  • Support implementation activities for new products and services
  • Assist with coordinating implementation timelines and project tasks
  • Help validate product configurations and setup
  • Participate in post-implementation reviews and issue resolution
• Documentation
  • Create and maintain:
    • Standard operating procedures
    • User guides
    • System documentation
    • Testing documentation
    • Product reference materials
  • Ensure documentation remains current as products evolve
• Product & Vendor Support
  • Assist in managing relationships with technology vendors
  • Track support tickets and implementation requests
  • Participate in vendor meetings and product demonstrations
  • Stay informed on new product features and system capabilities

Qualifications

Required

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field, or equivalent work experience
• 1–3 years of experience in banking, financial services, business analysis, operations, or technology support
• Strong analytical and organizational skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, particularly Excel
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience working in a financial institution
• Familiarity with digital banking platforms or banking operations
• Experience with software testing or quality assurance
• Interest in technology, process improvement, or product management

Requirements

• Occasionally lift and/or move up to 10 lbs
• Literacy in English
• Ability to sit for extended periods of time, twist, bend, sit, walk, use hands to twist, handle or feel objects, tools, or controls (e.g., computer mouse, keyboard, calculator, stapler, telephone, staple puller), reach with hands and arms, balance, stoop, kneel, talk, or hear
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

About Stearns Bank

Founded in 1912, Stearns Financial Services Inc. (SFSI) is a $3.2 billion, independently owned financial institution with locations in Minnesota, Florida, and Arizona, and over 35,000 small business customers nationwide. Specializing in affordable housing financing, USDA and SBA lending, and small business and equipment financing, Stearns Bank is regularly recognized as one of the country’s top-performing banks and “Best Banks to Work For” by American Banker. As a Star Tribune Top Workplaces award recipient and an award recipient of the Minnesota Business Magazine 100 Best Places to Work in Minnesota, Stearns takes pride in their team and holds their employees in extremely high regard. We offer a competitive salary and benefit package including our Employee Stock Ownership Program—one of the best long-term incentive programs in the nation.