Product Support Specialist

About the role

Responsible for providing high-quality customer support through phone, email, and live chat. Troubleshoot and resolve product issues, escalate complex cases, and maintain excellent customer relationships.

Responsibilities

• Troubleshoot and resolve product issues
• Escalate complex cases to senior support team members
• Maintain excellent customer relationships
• Handle multiple tasks efficiently and prioritize effectively

Requirements

• Bachelor’s degree in a related field or equivalent work experience
• At least 2 years of customer service experience
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Experience with CRM systems a plus

Skills

• Customer service skills
• Technical troubleshooting skills
• Problem-solving skills
• Communication skills

Benefits

• Flexible schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Part-time position available
• Variable hours to accommodate customer needs

Benefits

• Health insurance options
• Retirement savings plan
• Employee discounts

Contact

• Email: hr@isolvedapplicanttracking.com
• Phone: 1-800-123-4567

Application

To apply, please fill out the form below:

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Resources

For more information about isolved Applicant Tracking, visit our website at www.isolvedapplicanttracking.com.