Product Support Service Representative, Industrial and Marine Engine

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

About the role

As the Product Support Sales Representative, Industrial and Marine Engine (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. You will be both a salesperson and consultant for customer accounts. This position will be charged with covering the assigned territory and establishing and maintaining customer relationships that focus on winning both immediate service needs and long-term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Responsibilities

• Responsible for overall promotion and profitable execution of Marine and Industrial Engine product support (parts & service) sales to End-Use customers within an assigned geographic territory and/or specific customers, including all other duties as assigned by management.
• Increase service sales and market share with all customers in assigned territory through face-to-face meetings, as well as verbal and written communication.
• Develop and implement sales and account strategies in accordance with Yancey & Caterpillar goals and initiatives, including professional sales presentations reflective of Caterpillar/Yancey products and services.
• Achieve assigned sales growth plans for strategic accounts for revenue, profitability, and customer satisfaction/loyalty targets within the specified territory for product support services. Initial exclusive territory: South Georgia.
• Maintain current customer and prospect list for assigned territory.
• Coordinate regular customer visits and follow-up.
• Perform engine audits, technical reviews of customer equipment, and prepare service-related proposals and quotes for repairs, CVAs, Extended Warranties, and Overhauls.
• Market customer service agreements (CSAs).
• Maintain customer call lists, opportunity pipeline, and equipment lists in SalesLink.
• Promote external and internal customer relations and goodwill by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned.
• Inform Product Support Sales Manager of new customer service opportunities.
• Advise the Product Support Manager and other appropriate parties of any significant active or potential customer concerns.
• Consistently maintain positive, productive, and mature work ethics.
• Provide backup to service team as needed, including occasional after-hours or vacation coverage responsibility.
• Work with various vendors to solicit parts or services required to support any proposed service activity.
• Maintain up-to-date maintenance contract pricing.
• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Requirements

• High school diploma or equivalent required.
• Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.
• Ability to express ideas and influence others in a positive manner to accomplish work goals.
• Ability to work with limited supervision and in a team atmosphere.
• Experience using computer software including, but not limited to, Microsoft Office suite, Outlook, and CRM software such as Salesforce/Saleslink.
• Experience working an assigned territory.
• Driving record that meets company standards.

Preferred Qualifications

• Prior sales experience.
• Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 years.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embracing change/improvement.
• Exhibiting superior customer service skills.
• Exhibiting pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

Benefits

• Competitive Pay Structure:
  • Competitive Compensation.
  • Individual Bonus Opportunities Available.
  • Technician Tool Allowance.
  • 401k Plan with Strong Company Match.
  • Employee Profit Sharing.
  • Financial Wellness Coaching.
• Employee Wellness Program:
  • Medical, Vision, Dental Insurance.
  • Prescription Drug Coverage.
  • Flexible Spending Accounts.
  • Short & Long Term Disability.
  • Group Life Insurance.
• Personal Time Off:
  • Paid Holidays.
  • Paid Sick Leave.
• Career Development:
  • Tuition Reimbursement.
  • Ongoing Training.
  • Advancement Opportunities.