Product Support Representative

Product Support Trainee Support young adult learners by assisting with product troubleshooting, capturing and documenting user feedback, and contributing to training content development. Work closely with instructors and corporate partners to enhance the learner experience and increase product adoption. Key Duties Troubleshoot basic product issues and help resolve user problemsDocument user feedback clearly and accuratelyAssist with development and improvement of training materialsCollaborate with instructors and partners to support learner outcomesContribute to improving product adoption and customer experience Qualifications & Skills Detail-oriented with strong documentation skillsEager to learn and apply new product support conceptsPassionate about equity, social impact, and workforce developmentStrong collaboration and communication skills