Product Support Sales Representative (PSSR)

About the Role

The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs. The PSSR needs to be an ambitious self-starter with a desire to providing solutions in demanding circumstances.

Responsibilities

• Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions
• Perform follow-up calls on complete goods and major parts and service sales
• Assist after sales service calls to ensure equipment is operating at customers' expectations
• Provides limited technical support when appropriate
• Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards
• Manage pre-planning, post call notes and follow-up actions using a CRM tool
• Adhere to all safety rules and complete safety training as required
• Represent ASCO in a positive and professional manner at all times

Qualifications

• Bachelor's degree or equivalent experience
• Proven sales ability and excellent customer relationship skills
• Ability to write and speak effectively to individuals and groups
• Strong planning, problem-solving and negotiation and organizational skills
• Knowledge of heavy equipment is preferred
• Knowledge of equipment components, repair times and overall technical aptitude
• Solid computer skills and knowledge of general business software
• Valid driver's license with acceptable driving record

Benefits

• 100% paid health insurance
• 401(k) + profit sharing
• Paid holidays
• Paid Training & Advancement Opportunities
• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education