Product Support Sales Rep (PSSR)

About the role

The Product Support Sales Representative (PSSR) is a professional salesperson possessing an in-depth knowledge of the company and its products, services and support programs; meeting with customers and prospects to identify new opportunities for parts and/or service sales and works closely with both Parts and Service Managers to quote and follow-up with new and existing accounts. This position will be located at the Bloomington MN, branch for MGX Equipment Services and reports to the Branch Manager.

Responsibilities

• Maintains a sales program within the area based on customer requirements; organizes territory in order to maximize selling time.
• Establishes and maintains relationships with new and existing customers; sets up new vendors.
• Informs customers of supply and price trends.
• Secures and renews orders and arranges delivery dates.
• Supports internal sales, service and parts departments.
• Aids in past due account balances.
• Performs inspections on cranes as per request by customers and/or insurance companies; completes inspections on time and discusses results with customer.
• Compiles and prepares lists and labor estimates for quotes.
• Provides customers with technical support; provides operator and maintenance orientation on new equipment; ensures scheduled maintenance is performed in a timely manner.
• Researches and delivers parts to customers.
• Works closely with Parts and Service Managers to accomplish monthly sales goals.
• Increases sales of replacement parts and solicits revenue repair work on equipment.
• Provides exceptional customer support through timely communications and excellent service.
• Follows up on sales calls.
• Delivers welcome packet within 1 week of delivery of a new or used product.
• Other duties as assigned.

Requirements

• High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry.
• Must be proficient in Microsoft Office Suite.
• Must be self-disciplined and have exceptional customer service and interpersonal skills with a proactive approach to gaining clientele.
• Knowledge of Crane Equipment (i.e., ATs, RTs, Crawlers, etc.) preferred.
• Must have clean driving record with the ability to travel.

Health & Safety Requirements

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

About Us

The Manitowoc Company was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Headquartered in Milwaukee, Wisconsin, United States, Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, distributes, and supports comprehensive product lines of mobile hydraulic cranes, lattice-boom crawler cranes, boom trucks, and tower cranes under the Aspen Equipment, Grove, Manitowoc, MGX Equipment Services, National Crane, Potain, Shuttlelift, and Upfits by Aspen Equipment brand names.