Product Support Representative

About the role

This role focuses on delivering exceptional support for product inquiries, order assistance, and basic troubleshooting. It's an excellent opportunity for someone with experience in manufacturing, engineering, construction, industrial, or technical products who enjoys problem-solving, customer interaction, and expanding their technical knowledge.

Responsibilities

• Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs
• Deliver a professional, timely, and solutions-focused customer experience
• Troubleshoot basic product issues and escalate complex technical concerns as needed
• Possess cross-functional collaboration with engineering, manufacturing, production, and sales to resolve issues
• Review product specifications and internal resources to provide accurate guidance
• Track and document customer interactions, cases, and resolutions in CRM systems
• Proactively follow up on open issues through resolution
• Support customers across the full lifecycle—from initial inquiry through post-delivery support
• Maintain clear communication with both customers and internal stakeholders
• Continuously develop and maintain product knowledge

Qualifications

• 3+ years of customer support experience in a technical or product-based environment (manufacturing, engineering, industrial, or construction)
• Strong experience supporting customers via phone and email
• Aptitude to troubleshoot and resolve basic technical or product-related issues
• Proficiency with CRM systems and Microsoft Office
• Experience in manufacturing, engineering, or technical product environments

Work Environment

• Full-time, on-site role (Monday–Friday, 8:00 AM–5:00 PM)
• Located in a modern, newly renovated headquarters with Hudson River views
• Collaborative team environment (approx. 5-person support team)
• Exposure to a wide range of departments including engineering, production, sales, and marketing
• Leadership focused on career growth, training, and performance development
• Competitive benefits package including health insurance, paid holidays, and PTO

Job Type & Location

This is a Contract to Hire position based out of New Windsor, NY.

Pay And Benefits

• The pay range for this position is $19.00 - $24.00/hr.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity Employer

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.