Product Support Inspection Specialist

About the role

Peterson is a family-owned business with over 85 years of experience shaping communities through infrastructure projects. This role serves as the Product Support Inspection Specialist, focusing on optimizing the inspection-to-quote process.

Responsibilities

• Review and prioritize Action Required (AR) items from completed Cat Inspect reports.
• Maintain clean and accurate alert queues for Condition Monitoring systems and Cat Inspect website.
• Create and manage cases, providing clear descriptions and recommendations for work opportunities.
• Collaborate with customers and internal teams to enhance efficiency and effectiveness of the inspection-to-quote process.
• Support and maintain documentation standards and data accuracy within Cat Inspect and related systems.
• Ensure punctual, regular, and predictable attendance.
• Assist Pricing Team with creating and transmitting quotes to customers for parts and services.
• Occasionally travel to Peterson locations for meetings, training, company events, professional development, and industry conferences.

Qualifications

• High School Diploma or GED with at least 3 years of directly related experience in construction, heavy equipment industry, or automotive industries.
• Experience quoting service and repair work, ensuring accuracy and alignment with customer needs.
• Experience with heavy equipment or automotive parts and/or service.
• Familiarity with Cat Inspect or similar systems.
• Strong computer proficiency with basic Microsoft Excel skills and the ability to quickly learn and adapt to new software applications, systems, and technologies.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines independently.
• Ability to translate inspection data into detailed repair plans, identifying required work, parts, and labor.
• Strong customer service skills, with the ability to communicate clearly and professionally.
• Self-motivated with the ability to take initiative and work effectively under minimal supervision.