Product Support Inspection Specialist

Job Summary

The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime.

Responsibilities

• Conducts thorough inspections, identifies defects, analyzes performance data, and collaborates with teams to optimize machine efficiency and prevent downtime.
• Works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business.
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Represents HOLT CAT as a technical expert at customer sites.
• Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild.
• Maintains and updates inspection reports and other documentation as necessary to provide to internal and external customers.
• Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals.
• Interacts with the customer to foster adoption of the complete HOLT / CAT product offerings.
• Performs and completes all tasks with little to no supervision.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Represents HOLT CAT as a technical expert at customer sites.
• Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild.
• Maintains and updates inspection reports and other documentation as necessary to provide to internal and external customers.
• Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals.
• Interacts with the customer to foster adoption of the complete HOLT / CAT product offerings.
• Performs and completes all tasks with little to no supervision.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to learn and retain knowledge of CAT equipment, including their designs, component systems, repair, and maintenance.
• Intermediate computer skills including the ability to navigate, understand, and perform work tasks in Microsoft Office products like Excel, Word, PowerPoint, Outlook, etc.
• Ability to operate hand tools and inspect specific web applications.
• Excellent work habits, accuracy, attention to detail, and quality of work.
• Excellent verbal and written communication skills.
• Interpersonal skills sufficient to engage with customers, vendors, and peers to exchange information, motivate, influence, and persuade.
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems.
• Ability to work independently and as part of a team.
• Ability to be self-starting, self-motivated, and be a leader.
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects.
• Ability to read, write, and understand information.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Education And Experience

• A high school diploma or equivalent required.
• Specialized technical training and/or a degree in Business preferred.
• 1-3 years CAT Equipment experience required.

Additional Requirements

• Must be able to drive a company vehicle.
• Must have a safe driving record.

Physical Requirements

• Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching.
• Constant movement and use of hands, this position requires good manual dexterity.
• Constant movement and use of limbs; this position requires good manual dexterity, balance, coordination, and stamina.
• Communicates with customers and co-workers.
• Routinely reacts to visual, auditory, and other signals including alarms and instructions.
• Frequent movement and use of arms and legs.
• Regularly performs work in cramped spaces, awkward positions, and/or high places.
• Exposure to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Regularly performs work at fast pace with unscheduled interruptions.