Product Support Engineer III - Deploy Only - Contingent upon Award

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Qualifications

• You Must Have:
• A high school diploma or GED equivalent.
• 6+ years of experience in a technical support or engineering role.
• Advanced troubleshooting and diagnostic skills.
• Expertise in product installation and testing processes.
• Hands-on experience with wireless networks, tactical communications, and personal computers.
• Communication and customer interface skills.
• A thorough understanding of system level maintenance of networks and communications systems.
• Ability to deploy for an extended amount of time to various OCONUS operating locations.
• Ability to meet current DoD and Combatant Command requirements for deployed locations.
• Pass a pre-deployment medical assessment.
• Current/valid passport and be able to obtain a visa to travel internationally.
• Willing to deploy OCONUS on an approximate 60/60 rotation.
• Active Top Secret with SCI eligibility U.S. Security Clearance.
• We Prefer:
• Advanced experience with prototype or concept product development.
• In-depth knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)].
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

Benefits

• Medical, dental, and vision plans.
• 401(k) with 150% match up to 6%.
• Life insurance.
• 3 weeks paid time off.
• Tuition reimbursement.
• and more.