Product Support Engineer II

Responsibilities

• Provide advanced technical support for product and system prototypes.
• Lead product installation, testing, and validation efforts.
• Diagnose and resolve complex technical issues and defects.
• Work with engineers to develop and implement corrective actions.
• Create and maintain detailed technical documentation and reports.
• Conduct in-depth customer needs assessments for technical solutions.
• Facilitate product demonstrations and training sessions.
• Support continuous improvement initiatives in product support processes.

Qualifications

• You Must Have:
• A high school diploma or GED equivalent.
• 2+ years of experience in a technical support or engineering role.
• Proficient in troubleshooting and diagnostic techniques.
• Strong understanding of product installation and testing processes.
• Basic understanding of and some experience with wireless networks, tactical communications, and personal computers.
• Communication and customer interface skills.
• Understanding of system level maintenance of networks and communications systems.
• We Prefer:
• Experience with advanced prototype or concept product development.
• Knowledge of Aerospace and Defense industry standards and practices.
• Certification in relevant technical areas (e.g., CompTIA A+).
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Sit and work at a computer for extended periods.
• Use hand/finger dexterity for operating computer equipment.
• Lift up to 20 lbs occasionally.
• Work in an office or hybrid environment.
• Occasional travel may be required.

Pay

The pay range for this role is $70,000 - $90,000 annually.

Schedule

The schedule for this role is typically Monday through Friday, 8:00 AM - 5:00 PM.

Benefits

• Medical, dental, and vision plans.
• 401(k) with 150% match up to 6%.
• Life insurance.
• 3 weeks paid time off.
• Tuition reimbursement.
• and more.

Important Notice

This position requires current/active Top Secret with SCI eligibility. U.S. Security Clearance is required for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF) handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors affecting eligibility include allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use. Learn more about the background check process for Security Clearances.

About the Role

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial, and international customers with years of experience in platform operations, engineering, and full lifecycle management across domains – air, land, sea, space, and cyber.